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What part does (or should) a Quality Manager play in establishing and monitoring an individual's performance to meeting product quality?
I have been told to develop such a system, but feel very uncomfortable about it especially after spending the past several years saying that I 'audit processes and not people'.
Does anyone feel that this is a counterproductive approach to quality, or am I just looking at it from a very narrow angle?
I have been told to develop such a system, but feel very uncomfortable about it especially after spending the past several years saying that I 'audit processes and not people'.
Does anyone feel that this is a counterproductive approach to quality, or am I just looking at it from a very narrow angle?