Evaluating Training Effectiveness - 6.2.2 Competence, Awareness and Training

[DrM2u]

Why rush to the new revision of TS 16949? Isn't there a transition period that you can take advantage of to properly get everyone up to speed? Also, where does it say that everyone has to be trained on the new requirements?!? I know that internal auditors and the MR need that (I'm not ssure if it is a requirement or strong suggestion), but not the rest of the organization.

 

[Stijloor]

Why rush to the new revision of TS 16949? Isn't there a transition period that you can take advantage of to properly get everyone up to speed? Also, where does it say that everyone has to be trained on the new requirements?!? I know that internal auditors and the MR need that (I'm not ssure if it is a requirement or strong suggestion), but not the rest of the organization.

No new requirements!

Stijloor.

 

[bpugazhendhi]

You are correct, Cyndi, (#9) when you say that the line managers dont cooperate in documenting the post-training performance. It is precisely for this reason it is emphasised that for any feed-back form to be effective, it should be as short as possible and easily understandable. We are developing one. I shall post it as soon as it is ready.

 

[QA_RA_Lady]

Hi There,

I think effectivness can be evaluated in a variety of ways. I think the first question is what are you training on? If it is quality system procedures, I use the internal audit to demonstrate effectivness. If employees are following the process, i.e. no nonconformities found, then quality system trainingis effective. Using this method, a larger sample might be necessary. I have also used quizzes and tests and I think that is the most fool proof method. Another thing that I do is use complaints work orders and call logs to verify training of service personnel, example: How effective was the training of the FIeld Service Egineer on the installation of the system? + The Field Server Engineer has completed all assigned installations on time since the training occurred 3 months ago. There have been zero complaints related to the installations that he's conducted. And the customer has made zero calls that resulted in service re-educating the customer on any of the items that the field service engineer trained the customer on = Field Service Engineer training was effective. This is my favorite method, because it is the least burdonsome approach. All of the items mentioned need to be trended any way. So on a quarterly basis, before I run my numbers for management review, I look at recent training of these FSEs and also pull the data for the installations that they have conducted since their training.

 

[JaneB]

Re: 6.2.2 Competence, awareness and training - Evaluating the Effectiveness of Traini

:truce: The OP's question was about methods to measure or quantify effectiveness of training, not methods for training needs analysis.

Yes it was. And assessment of competency is essential to measuring/quantifying effectiveness of training. I do not see that meaningful assessment or measurement of training effectiveness can be done without paying attention to the competencies required - eg, have they been developed? Do the trainees know them/can demonstrate them, etc.

 

[ChrissieO]

hi everyone,
we are planning to be re-certified to ts16949 by April 2010, however, our training on the said updates was put on hold, now my concern is "Does non-training to the transition course for TS16949: 2009 will be a nonconformity against us?" because we are having some problem in justifying the need for the said transition course. Or do we really need to attend to the said transition course? Can we do it ourselves, by studying the requirements of the standard through brainstorming and try to interpret it using our common knowledge? please advise.
With regard to Clause 6.2.2 Competence, Training and Awareness, will these non attendance to the said training course be charged against that requirement? please advise.
thank you very much in advance for the usual prompt attention you will give this request.
best regards,
raffy

There are no new requirements for the new TS16949. We have undergone our transition successfully without any retraining of internal auditors.

Chrissiex

 

[Stijloor]

The standard requires 'assessment of the effectiveness of the training imparted to an employee.One method of assessing it, is to test the candidates before the training on the topic of training and conduct another test after training with the same question paper.The effectiveness will be evident in the difference of marks scored by each candidate.
vedalaveni

Testing only measures the ability to retain/remember information. The Standard is more concerned with competence.
That means demonstrated ability to apply knowledge and skills. That can only be assessed with observations by the supervisor and/or manager of the employee performing the job safely, effectively and efficiently.

Stijloor.

 

[Richard Pike]

I am interested to learn how some companies are evaluating the effectiveness of training in respect to the new requirement in ISO9000:2000.
We have always monitored the effectiveness of external training, but only on the "effectiveness" of the training course and not on the actual "effectiveness" of the training in regards to the employees and the benefits received.
I look forward to the input.

Before the training commences - the Manager / Supervisor or whomever should explain WHY they are being sent on the training, what they will be expected to learn and how they will be expected to apply their new found knowledge within their work environment.

If this is done then a subsequent interview some time after the course will easily determine the effectiveness of the Training (as it applies to that individual) i.e. did the individual achieve the necessary knowledge and were they able to apply it!

If significant negative responses are discovered then the actual training itself should be investigated as opposed to the individual.

Of course in most cases - especially when quality related - the individuals Manager has NO IDEA why their people are being trained - other than "its an ISO requirement".!

 

[DrM2u]

Re: 6.2.2 Competence, awareness and training - Evaluating the Effectiveness of Traini

Yes it was. And assessment of competency is essential to measuring/quantifying effectiveness of training. I do not see that meaningful assessment or measurement of training effectiveness can be done without paying attention to the competencies required - eg, have they been developed? Do the trainees know them/can demonstrate them, etc.

Please see my response to Andy's post. I think we are both saying the same thing but in different words.

 

[DrM2u]

The standard requires 'assessment of the effectiveness of the training imparted to an employee.One method of assessing it, is to test the candidates before the training on the topic of training and conduct another test after training with the same question paper.The effectiveness will be evident in the differance of marks scored by each candidate.
vedalaveni

This is one method but it does not imply or guarantee that the knowledge will be applied to the specific task or application by the learner/student/attendee/etc. For example, I was fluent in German after I took classes in college (even aced them) but now I can just ask for 'wurst, kraut und bier', and this is simply because I did not have the opportunity to speak it on a regular basis.