Hi, I've recently started a new job as head of Training for a company that works to TS standards. My previous experience is mostly management development. I know that at our last audit we were pulled up for not having a good evaluation process. Any tips on how to implement this for Operational staff, and any tips in general for working towards this standard?
Hi,
From a first reading of your original post, I did not immediately understand that you were referring to the staff dedicated to the management of the people ( in this case I would intend top management, managers reporting to them, department mgmt and/or supervisors, correct me if I am wrong).
In any case, clause 6.2.2, point b) refers also to " take any other actions to satisfy these need" .
We have also intrepreted " any other action" with the eventual assignment to act as project mgrs in specific projects of the company, also to a world wide level in a multinational environment and check for reached goals and objectives.
Besided, our organization created ad hoc meetings ( almost to be intended as a "training") with external consultants or partecipated to benchmarking events with other companies related to topic of quality, processes management , best practices, where managers could learn something to the eventually applied in our organization. So, checking at the results, this was an indirect way to demonstrate the process of "training" effectiveness was in place.
For instance, the fact that there are some changes in an organization based upon an introduction of TPM, Quality standards, lean methodogies and there is a planning to acquire knowledge from managerial staff to better cascade the activities to their reporting, it could be considered " training" , whose effectiveness could be checked at a distance of at medium/long term looking at the achieved goals.
We also applied method to mentoring and coaching some managers, when they are called to pass from a process to another , or from a dept. to another .
I agree that this issue for managerial staff is very difficult with respect to the certification process of operator or technicians, but it could be considered as a tool at this purpose in order to meet the clause.
Hope this helps now and excuse me for the misunderstanding from my side