My apologies for not responding to this thread sooner. I have a client that is preparing for a State inspection and the last couple of days have been hectic. Christian, “approved” does not mean a signature is required, nor does the standard require “signatures” unless you are a “regulated” industry. The company’s procedures shall state when review and approval is accomplished. No more, no less. Of course, objective evidence is required, but this evidence should be the company’s, not the assessors. As far as continuous improvement is concerned, that is a different story. When a company decides to adopt a quality standard as their business core principle, the company decides which practices are best for them, with the primary goal being “to stay in business.” Customer satisfaction, making money, etc. Barb, preconceptions are not to be allowed or to be tolerated. I agree. The assessors job is to obtain objective evidence of “compliance or noncompliance.” No more, no less. I have stated earlier that when an assessor “suggests” things required for compliance, this is a no-no. I also agree that some (not all, by no means) consultants may try to mold a company’s policies and procedures to their (the consultant's) mold, not the standards. Things adopted by the company may not add value, but an assessors job is not to determine this. Again, “compliance or noncompliance” is the issue for them. Barb, a company with 5 or 10 employees do not need reams of paperwork or unnecessary documents to comply (see misconceptions above). As a matter of fact, other than the costs, small companies are the easiest to register. That is the magic and magical purpose of ISO 900x. It IS that flexible. There is much benefit to using ISO 900x to improve a business operations. This is determined by the company, and company only. The purpose of the list was to highlight what those who do not know try to know. By the way Marc, DCAS was my most driving force to be in this business (doing things right, not by the so-called rules). I have a good story I will forward at a later time.