Example of a Service / Warranty report form

C

chascoffin

#1
I am looking for an example of a service report / warranty service report, a short form the service area could fill out which would serve as a record. I am new to this area (quality and service), was hoping someone would have an example I could follow?

Thanks, I have really appreciated all the advice and help I have received from this site, great resource.

Chas
 
Elsmar Forum Sponsor
T

toucan

#2
Re: Looking for an example of a Service / Warranty report form

I'm looking for the same thing. I see that there was not a response to this one. Right now we have a spreadsheet for people to log any field work. I have a spot fo date of field work, issue, work completed, and then a line item to indicate whether it is a nonconformance or not (in which case a corrective action request would be generated since not all field issues are due to a nonconformance on our part). I'd love to find out how others attack field work to see if there is something else I should be capturing (or if there is a nicer form than mine).
 

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#3
Re: Looking for an example of a Service / Warranty report form

Good topic. Any takers on this one?
 
T

toucan

#4
I also just decided to add a button with a macro attached which would enable a technician to push it which would automatically notify me via email with the updated report so I can determine if corrective action is required (some items are not necessarily nonconformances). If corrective action is required I will generated a CAR (Corrective Action Request). Right now we keep it on a shared drive as we have multiple people that go out into the field.

Again, would love to hear how others manage. Someday when we get an ERP system I imagine it will work a little more smoothly for us.
 
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