Informational Examples of Quality Objectives and Targets

[Jim Wynne]

Re: Quality Objectives and Targets - Can anyone give me some examples?

Fair enough.

I plan to couple them with the definition and acronym below:

Objective: “something to be achieved”
- ISO/TC 176/SC 2/N 526R2

SMART - George Doran (1981)

I have no idea why anyone feels the need to provide definitions for words everyone knows. The "SMART" thing (specific, measurable, attainable, realistic and timely) can help to clarify what an objective should look like (although "attainable" and "realistic" are the same thing), but I think most people know what goals are.

 

[Stimpy]

Re: Quality Objectives and Targets - Can anyone give me some examples?

I found this thread while looking for samples of quality objectives just like the original poster. The information in some of the replies was helpful. Thank you.

On a side note, I cannot help but think that none of this should be required by ISO, Aerospace, or any other quality system. Sorry to be frank, but I feel that too many people drank the Kool-Aid and this is one requirement that doesn't seem to have any bearing on the "quality" of a company. Why require this? What is the point of forcing companies to specify such things in a Quality Manual or System?

I'm not saying that setting quality objectives is worthless. There is value to it if companies indeed set and obtain goals. But....why require any company to state these goals in their quality manual. It what way does this benefit customers? How does this benefit the employees?

Increasing on-time delivery a certain amount; Reducing scrap rates by such and such percent; Reducing the number of customer complaints or NCR's by 14.3%;... These are all good things. But why should any of this stated in a Quality Manual? Makes zero sense to me.

 

[TigerLilie]

Re: Can anyone give me some examples of Quality Objectives and Targets?

Where I work, our quality goals, which are documented on our quality policy, are:
Defect-free workmanship,
On-time delivery,
Excellent customer satisfaction ratings.

We tailor our metrics to support these goals. Although in my opinion it doesn't always add much value. In my vision, our quality goals moving targets. For example, on-time delivery is not an issue here, whereas supplier quality issues hit our bottom line. Therefore I would like to see very general quality goals on the quality policy and specific, relevant quality goals set during management reviews and measured until the next review.

 

[John Broomfield]

Re: Can anyone give me some examples of Quality Objectives and Targets?

Stimpy,

Indeed, but clause 4.2.1d tells us the extent we must document such things.

In order to work competently within a process we must know what we are trying to achieve. It's useful to know what those before and after us in the process team are trying to achieve too.

And for the top managers to evaluate the performance of their organization as a system they must know what they were trying to achieve.

ISO 9001:2015 looks as if it will be less prescriptive as to the types of documents we must maintain in the documented parts of our management systems.

John

 

[Colin]

Re: Can anyone give me some examples of Quality Objectives and Targets?

Sorry to be 'picky' but the standard doesn't say that they must be documented in the quality manual - it states within the quality management system documentation.

I would probably never put them in the policy or the manual - I would mention them in both documents but as for documenting them in there - no.

It is interesting to look at what 9001:2015 requires by way of objectives - I think it is an improvement over what is in 9001:2008.

 

[bluepagen]

Re: Can anyone give me some examples of Quality Objectives and Targets?

Sorry to be 'picky' but the standard doesn't say that they must be documented in the quality manual - it states within the quality management system documentation.

I would probably never put them in the policy or the manual - I would mention them in both documents but as for documenting them in there - no.

It is interesting to look at what 9001:2015 requires by way of objectives - I think it is an improvement over what is in 9001:2008.

Everyone has good comments. I understand the requirement to mean that you should be able to get your goals from your quality policy. That is how we did it. We always receive good remarks about the format from our auditors both for ISO and API. Including a generic copy of what we do.

 

[Straliatto]

Re: Can anyone give me some examples of Quality Objectives and Targets?

Objectives and targets are something related to ISO 14001 and OHSAS 18001, not ISO 9001.



ISO 9001 standard requires from organization to etablish quality objectioves that needs to be measurable and timed, for example "Incerae of annual turnover for 5% compared to last year"

 

[Colin]

Re: Can anyone give me some examples of Quality Objectives and Targets?

Objectives and targets are something related to ISO 14001 and OHSAS 18001, not ISO 9001.



ISO 9001 standard requires from organization to etablish quality objectioves that needs to be measurable and timed, for example "Incerae of annual turnover for 5% compared to last year"

So how does that example of an objective help to achieve the overall goal of ISO 9001 i.e. <snip> consistently provide product that meets customer and applicable statutory and regulatory requirements<snip>?

 

[Straliatto]

Re: Can anyone give me some examples of Quality Objectives and Targets?

So how does that example of an objective help to achieve the overall goal of ISO 9001 i.e. <snip> consistently provide product that meets customer and applicable statutory and regulatory requirements<snip>?

The objective I stated in previous comment is more a consequence than a cause of provision of product that meets customer and applicable statutory and regulatory requirements. It is indirectly related with customer satisfaction.

"Increase of customer satisfaction for 20% compared to last year" would be objective more directly in line with your comment, or "Decrease of customer complaints to 0 in 2015".

Regards

 

[Marc]

Has anything significantly changes with regard to ISO 9001 Quality Objectives and Targets?