Informational Examples of Quality Objectives and Targets

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tony s

Information Seeker
Trusted Information Resource
#32
Has anything significantly changes with regard to ISO 9001 Quality Objectives and Targets?
According to ISO 9000:2015 vocabulary:

3.71 Objective - result to be achieved
Note to entry: objective can be expressed in other ways, e.g. as an intended outcome, a purpose, a operational criterion, as a quality objective (3.7.2) or by the use of other words with similar meaning (e.g. aim, goal, or target).

3.7.2 Quality Objective - objective related to quality.
 

John Broomfield

Staff member
Super Moderator
#33
According to ISO 9000:2015 vocabulary:

3.71 Objective - result to be achieved
Note to entry: objective can be expressed in other ways, e.g. as an intended outcome, a purpose, a operational criterion, as a quality objective (3.7.2) or by the use of other words with similar meaning (e.g. aim, goal, or target).

3.7.2 Quality Objective - objective related to quality.
Tony,

The term Objectives and Targets came from the 1996 version of ISO 14001 and may have been adopted by a management system documented to show how the organization conforms to both ISO 9001 and ISO 14001 to assure quality and prevent pollution.

Like steps on a ladder, targets could be useful for monitoring the fulfillment of an objective. Fail to meet a quarterly target (say) and take preventive action to assure fulfillment of its associated objective.

Much better than having to take corrective action at the end of the year for failing to fulfill an objective.

John
 
#36
Kindly suggest some HR related objectives.:agree:
Quality objectives come from 2 fundamental principles:

"Right First Time" and "On time". Therefore you can start to develop some HR process related objectives, for example:

Hiring Process: Initial Hire retention

On the Job Training: On time to meet work demand

Competency Development: Right First time

and so on...
 

Jim Wynne

Staff member
Admin
#37
Kindly suggest some HR related objectives.:agree:
Someone in your company should be aware of what the HR people are supposed to be doing, and what the outcomes of doing it are supposed to be. There is no one-size-fits-all solution, especially when it comes to HR functions. Let the people who decide what the HR function is supposed to do devise a method for deciding whether or not it's getting done as expected.
 
#38
Well, quality objectives are organizational dependent.


But most importantly, it must be monitored.


e.g "To achieve 93% production plan by the end of year 2018"....Contains both objectives and target which can be monitored considering clause 6.2.1 and 6.2.2
 
#39
To improve workforce capability by ensuring 90% of workforce are trained on Human Capability Development Programme by the end of year 2018.
 

Antonio Vieira

Involved - Posts
Trusted Information Resource
#40
Along the years I have been changing quality objectives for business objectives.
Now all of my quality objectives are money related.
I feel I need to go back!
I'm having some trouble finding good quality objectives for processes related to "Comercial process" - 8.2 ISO 9001:2015.
Any new suggestions?

Thanks
 
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