Definition Excellence - What is Your Definition?

Elsmar Forum Sponsor

WALLACE

Quite Involved in Discussions
#4
Excellence

The following is a portion of a paper on achieving excellence. I hope it gets this thread going.
Wallace.


Every now and then you encounter someone who demonstrates excellence on the job. It might be an exceptional waitress who anticipates your every need. Or a manager who generates both high performance and loyalty on his teams. It could be a teacher with a knack for unlocking the desire to learn in each student. Excellence, true excellence, is something we prize but seldom see. It's a joy to encounter someone who is truly excellent at what they do. Why is that so rare? More importantly, how can you become known as a man or woman who consistently demonstrates excellence?

One comment that is heard time and again about those who demonstrate excellence is, "He/she is a natural at it." They don't seem to struggle to be excellent; it just flows. That is always a sign of motivation, and therein lies the first key: Motivation is required for excellence.

Motivation is what we like to do naturally. It's like being right or left-handed. We don't even think about it. We just write. The same is true for people known for excellence. They have a group of motivations that work in concert to help them perform at a higher level. Like all motivations, these were inborn and are as much a part of them as being blue-eyed or tall.

But there is a second key: Motivation can be developed. People who demonstrate excellence have identified their motivations and worked hard to develop them. They have added knowledge, skill, experience and practice to consistently produce at the highest levels.

By the way, there is a flip side to these two keys, and it is this: The best we can be with low motivation is adequate. No matter how hard we work and desire it, in the long run we will never be excellent at something without high levels of motivation in that area. In other words, if we toil in areas where we have low motivation, we resign ourselves to mediocrity.

Who wants to be mediocre? Who wants to be known as "adequate?" Wouldn't you rather have a shot at excellence? The first step to unlocking your excellence is to know what you do well naturally. What are your motivations?
 
R

Randy Stewart

#5
I agree that motivation is a major portion. However, without talent or skills, you may only achieve excellent comparable to your ability.

Excellence is a subjective measurment. A cold hamburger would be excellent to a starving person, whereas some people don't like leftovers. To run a 15 minute mile with only 1 leg would be excellent, but would hardly qualify for the olympics.

To achieve excellence you must have motivation, but to be considered excellent you must know what standard you are being graded against. Looking at the root of excellence, which is excel, we get the definition "to be better than", so you have to fill in the what - to be better than what?
 

WALLACE

Quite Involved in Discussions
#6
Excellence

Motivation is (As said in the paper) the "first" key.
There are more keys implied that make up the character of a person or group who display excellence.
Being measured against a standard? Well, try telling that to an eastern 3rd world person. It's very typical for the westerner to measure their capabilities against a standard, survival is excellence.
It's certainly not rocket science and we don't need to psychologize this area. People who are highly internaly motivated are the folk who display excellence, at one point or another.
Wallace.
 
R

Rob Nix

#7
Excellence, like "quality", is hard to define due to its (as stated previously) subjective nature.

Nevertheless, I would define it as superiority to any alternative, where no fault can be found, and it results in pleasant surprise. It is one of those products or services that elicits the "tell all of my friends about the great experience I had" response.
 

Mike S.

Happy to be Alive
Trusted Information Resource
#8
As usual, Webster does a good job:

The state of being : 1: SUPERIOR 2: very good of its kind :
eminently good : FIRST-CLASS

Do we need more? (Serious question).
 
C

Cathy

#9
Like Rob says quality and excellence are both hard to define.
Like quality, excellence is not just the end result. It is process of acheiving it. Yes, you do need motivation to acheive excellence but motivation alone will not acheive excellence.

Excellence is a jigsaw made up of many pieces. If we talk about a high performance car as being excellent, then excellence went into the process of creating that car. A designer with expert knowledge and excellent tools to design the car. High specification materials made to the highest standard. Highly trained engineers who have achieved excellence. Excellent test programmes designed especially to push the car to tis limits etc. Excellence cannot just be the end result but the entire journey of achieving it and you can achieve it with the right processes and materials.

Does anyone else feel it is more of a process?

Cathy
 

WALLACE

Quite Involved in Discussions
#10
Excellence

Cathy,
You're on the right track when you say that:

Excellence cannot just be the end result but the entire journey of achieving it and you can achieve it with the right processes and materials.
I firmly believe that excellence is created, managed, expressed and shared by systems thinking (Processes).
Excellence has a foundation that contains many materials (Factors) and, it has been my personal experience that, the vehicle that transports us throughout the creative levels of excellence is "profound knowledge". :D
Wallace.
 
Thread starter Similar threads Forum Replies Date
R Definition Business Process Excellence - Definition (What is it?) Definitions, Acronyms, Abbreviations and Interpretations Listed Alphabetically 7
M Looking for a Presentation on Design for Excellence (DfX) Manufacturing and Related Processes 2
L OpEx (Operational Excellence) Documents in QMS? Document Control Systems, Procedures, Forms and Templates 0
Sidney Vianna New ISO/TC 312 - Excellence in Service ASQ, ANAB, UKAS, IAF, IRCA, Exemplar Global and Related Organizations 0
L Roadmap to implement Business Excellence by department Misc. Quality Assurance and Business Systems Related Topics 11
I Quality and Operational Excellence Training Institutes in Europe Training - Internal, External, Online and Distance Learning 1
H From Quality to Business Excellence: A Systems Approach to Management The Reading Room 3
P Cross Site Benchmarking of levels of business excellence Benchmarking 3
B ISO 9001 Compliance or Excellence: How is Quality best achieved ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
F ISO 9001, Balanced Scorecard and the EFQM Excellence Model Quality Tools, Improvement and Analysis 3
kedarg6500 Business Excellence Audit and ISO Audit - Differences General Auditing Discussions 2
S I need help in developing a Center of Excellence Misc. Quality Assurance and Business Systems Related Topics 5
S Operational Excellence Assessment of multiple sites - Seeking examples Excel .xls Spreadsheet Templates and Tools 6
BradM Center of excellence-Disneyland Process Maps, Process Mapping and Turtle Diagrams 3
Marc What are TL9000 and QuEST (Quality Excellence for Suppliers of Telecommunications)? TL 9000 Telecommunications Standard and QuEST 0
K Soc. of Manuf. Engineers (SME)/Assoc. for Manuf. Excellence (AME) Lean Certification Professional Certifications and Degrees 4
Stijloor ASQ Team Excellence Award Process - Is your Team world class? Honor your Team! ASQ, ANAB, UKAS, IAF, IRCA, Exemplar Global and Related Organizations 1
kedarg6500 "Cultural compatibility" EFQM excellence model Various Other Specifications, Standards, and related Requirements 1
R Supplier Excellence Alliance (SEA) - What is the SEA? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 6
Marc In Search of Excellence - Based on Falsified Data? Philosophy, Gurus, Innovation and Evolution 12
Q Various Excellence Models, Awards and ISO 9000 - Seeking Cultural Comparisons Misc. Quality Assurance and Business Systems Related Topics 9
S Quality Excellence & End User Satisfaction presentation - Telecommunication services Misc. Quality Assurance and Business Systems Related Topics 1
Sidney Vianna Towards sustainable success <=> Business Excellence ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
D Singapore - Public Toilet Excellence Immigration and Expatriate Topics 10
Tim Folkerts CQM certification becomes CQM/OE (Manager of Quality/Organizational Excellence) Excel .xls Spreadsheet Templates and Tools 5
A ASQ certification Renamed - Manager of Quality / Organizational Excellence Professional Certifications and Degrees 3
SteelMaiden Anyone enrolled in a Performance Excellence Award Program? Quality Tools, Improvement and Analysis 4
M GM (General Motors) GP-12 (GP12): aka GM's Targets for Excellence General Procedures Customer and Company Specific Requirements 10
Marc 2004 Shingo Prize for Excellence in Manufacturing Misc. Quality Assurance and Business Systems Related Topics 8
R Business Excellence Models - Contributions towards economy, environment and society? Philosophy, Gurus, Innovation and Evolution 4
RoxaneB Aristotle's Thoughts on 'Excellence' Philosophy, Gurus, Innovation and Evolution 28
T Using Business Excellence awards as input to strategic planning Misc. Quality Assurance and Business Systems Related Topics 2
M World Class Manufacturing - Model for Manufacturing Excellence ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 28
D European Model for Quality Excellence vs. ISO Guide 62 vs. MBNQA (Baldrige) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 14
B EFQM Business Excellence Model vs. The Malcolm Baldrige Award Misc. Quality Assurance and Business Systems Related Topics 2
Geoff Cotton GM Shop Floor Excellence Initiative Customer and Company Specific Requirements 2
S GM (General Motors) Shop Floor Excellence Audit APQP and PPAP 11
S Advantages of EtQ (Excellence Through Quality) vs. MS Word .doc and Excel .xls Excel .xls Spreadsheet Templates and Tools 14
Y Target Magazine - A publication of the Association for Manufacturing Excellence Statistical Analysis Tools, Techniques and SPC 2
R EFQM Business Excellence Model vs. ISO 9001 vs. Baldrige Award Preventive Action and Continuous Improvement 3
L Baldrige Criteria for its internal Business Excellence Model - The Baldrige Dance Misc. Quality Assurance and Business Systems Related Topics 7
K Q1/PENTASTER/QUALITY FOR EXCELLENCE Excel .xls Spreadsheet Templates and Tools 3
O Clarifying FDA definition of "finished device" and “capable of functioning” 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 2
L 'Distributor' definition & MDR/MSR relationship EU Medical Device Regulations 3
D Definition of equipment for ISO 13485:2016 ISO 13485:2016 - Medical Device Quality Management Systems 1
M ISO 13485:2016 Complaint Definition Clarity Customer Complaints 2
DuncanGibbons Technical Data Package vs Digital Product Definition APQP and PPAP 0
S Definition of "worldwide" in view of IATF 16949 and Product conformity IATF 16949 - Automotive Quality Systems Standard 3
S Importer definition EU Medical Device Regulations 0
A Software as Medical Device (SaMD) definition and its applicability Other Medical Device and Orthopedic Related Topics 4

Similar threads

Top Bottom