First, I want to thank you all for participation in this thread. Your comments are very useful to me.
I'm concerned that auditors give recommendations. It's not their job! Plus, why now - it appears to be after some time has passed - that they are only now commenting on this? Is this auditor the only one you've had?
Frankly, I fail to see, if you are simply generating electricity, what design has to do with it, so how could you have been audited and this never come up before? What was the original concept when the organization included it? What was shown as evidence of a design process?
All your observations are quite logical and honest. I'm afraid that I have not good answers to your questions, because obviously someones business survival is superior to profession
In fact, I have another question, which could be relevant to this thread.
4.2.2
The organization shall establish and maintain a quality manual
that includes
a) the scope of the quality management system, including details of and justification for any exclusions (see 1.2),
b) the documented procedures established for the quality management system, or reference to them, and
c) a description of the interaction between the processes of the quality management system.
Now, I'm in dilemma. What is the scope of our QMS?!
There is a coded list of business activities that our company can do. That list is coded by government and assigned to a company when established.
Our legal list says something like this /bad translated/:
Primer activeness:
1. Thermo-electric generation
Secondary activenesses:
2. Digging up coal
3. ...
4 ...
5 ... Computer programming, hosting...
...
15 ...
As you can see, we really are involved in 1 and 2, and our "interaction between the processes of the quality management system" is spontaneously talking about 1 and 2.
Our other legal activities are just options, and we in practice have nothing to do with "Computer programming, hosting" and similar, which is I don't know how and why associated.
Our procedures are focused on 1 and 2. We do not sell programs and we are not Internet providers...
So can we say that the scope of our QMS is 1 and 2?
I assume this may be relevant to my first question about Exclusions, that's why I pointed this.
Best Regards,
Vladimir Stefanovic