Exclusions Table - How do I document the Exclusion Table, such as Service?

[Raffy]

Exclusions Table

Hi
I am having a problem in documenting what could be included or not included on the Exclusions Table. I've read the ISO9001:2000 Standards and see some quality manuals that are available online, however I'm a little bit confuse on how do I document the Exclusion Table. We are an ISO9001 certified but the only thing that we don't have is Item # 4.19, which is servicing from the 1994 edition. And my understanding that the one that can be excluded on the 2000 version, is clause 7.0 Product Realization. Therefore, how do we provide Servicing which is I think Clause 4.9 on ISO9001:2000? Do we still have to exclude Servicing since we don't have this clause? For quality objectives, where do I start? We have a meeting on ISO and we discussed this however, we have it patterned on the quality policy, would that be a good idea? please comment.
Thanks in advance.
Best regards,
Raffy

 

[CHRISKOCAJ]

IN OUR QUALITY MANUAL DRAFT TO ISO9001-2000, I HAVE IT IN THE SCOPE AND SECTION 7.5.1 (MAYBE OVERKILL..): AND IT STATES (XXXX = DEPT ABBREV):
"XXXX has no servicing requirements. This element applies to no departments within XXXX. No XXXX Department or function has direct responsibility for YYYY servicing. XXXX may, however, assist in addressing customer service issues as requested by BBB sales, customer service, field engineering, or others.Those XXXX departments which are requested to assist in the servicing of YYYY must assure that customer service issues are addressed in compliance with the defined policies and procedures for Corrective Action, Preventive Action and correlated Department Procedures)." THIS WAS OK FOR QS9000 AUDITS. HOPE THIS HELPS. GREAT SIGHT GUYS!!

 

[Raffy]

Hi CHRISKOCAJ
Thanks for the inputs. What you've cite an example provides a great help for us. I'm in the process of aligning our Quality Manual to the ISO9001:2000.
Thanks for your help.
Raffy