Experience with Registrars - Canadian experiences are extremely welcome

S

somerqc

#1
Hello everyone,

I am new here, but not to the world of ISO. Until recently, I was never part of the registrar selection process (either corporate headquarters decided, or it was decided prior to my arrival).

Now that I have a chance to provide input I would like the input to be as clear and as informative as possible.

As per our purchasing requirements, I have received 3 quotes from 3 different registrar's. This has resulted in some questions that nobody seems to have an answer to, maybe the people here can help me.

1. What is used to determine audit time required? Can I get a copy of this standard? The reason I ask this is that there is a full day difference between the 3 auditors (for a relatively small facility, this seems like a large difference).

2. What is your service experience with your registrars?

Please list good and bad for whoever you may have as a registrar as I would prefer to NOT mention who the registrars are that we received quotes from.

3. Is it normal now to charge for administration of corrective actions? 2 of the quotes have a cost for this ($150+/hr)

Any input is greatly appreciated!

By the way, I am in Canada, so Canadian experiences are extremely welcome (we have less registrars that in the US).

Thanks,

John
 
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Al Rosen

Holed-up in a Hotel in South Florida
Staff member
Super Moderator
#2
somerqc said:
1. What is used to determine audit time required? Can I get a copy of this standard? The reason I ask this is that there is a full day difference between the 3 auditors (for a relatively small facility, this seems like a large difference).
I believe ISO Guide 62 is used. Look at IAF Guidance on the Application of ISO/IEC Guide 62:1996.

somerqc said:
2. What is your service experience with your registrars?

Please list good and bad for whoever you may have as a registrar as I would prefer to NOT mention who the registrars are that we received quotes from.
So, you don't want to jeopardize your position, but I should?

somerqc said:
3. Is it normal now to charge for administration of corrective actions? 2 of the quotes have a cost for this ($150+/hr)
I haven't experienced that.
 
Last edited:

Cari Spears

Super Moderator
Staff member
Super Moderator
#3
somerqc said:
1. What is used to determine audit time required? Can I get a copy of this standard? The reason I ask this is that there is a full day difference between the 3 auditors (for a relatively small facility, this seems like a large difference).

2. What is your service experience with your registrars?

Please list good and bad for whoever you may have as a registrar as I would prefer to NOT mention who the registrars are that we received quotes from.

3. Is it normal now to charge for administration of corrective actions? 2 of the quotes have a cost for this ($150+/hr)
1) ISO Guide 62.
2) Why not?
3) I wouldn't pay that - and no -I've never seen it before. Which registrars are charging for that? It's crap.

Welcome to the cove!:bigwave:
 

Al Rosen

Holed-up in a Hotel in South Florida
Staff member
Super Moderator
#4
Cari Spears said:
1) ISO Guide 62.
2) Why not?
3) I wouldn't pay that - and no -I've never seen it before. Which registrars are charging for that? It's crap.

Welcome to the cove!:bigwave:
I guess your not mincing words.:lmao:
 
R

ralphsulser

#5
In Canada for ISO 9001:2000 I would recommend Orion, the are located in the Toronto area. They were the registrar for our Canadian plant for ISO 9000 and QS9000. They are not yet qualified to do TS16949:2002 as a Registrar.
If you want specifics please send me a private e-mail
 
S

somerqc

#6
Registrar's

Fair enough.

We are currently looking at the following registrar's.

1. QMI
2. ULC (UL Canada)
3. SGS

So far the costs have been relatively close (~$2000 difference over 3 years), but I am wondering about the following issues.

1. Consistency
2. Registrar requirements (i.e. specifications they have that aren't in standard)
3. Complaint resolution.

I will check on Orion as I wasn't even aware of them.

Any further input is greatly appreciated.

John
 

Al Rosen

Holed-up in a Hotel in South Florida
Staff member
Super Moderator
#7
About 4 years ago Quality Digest published a survey of Registrars and as I recall ORION was rated high. Maybe you can still find that survey somewhere by doing a search on the Quality Digest website.
 

Al Rosen

Holed-up in a Hotel in South Florida
Staff member
Super Moderator
#8

Randy

Super Moderator
#9
Why not BSI? We have a Toronto office and local assessors.

Or maybe some of the other Registrars? What was your criteria for choosing the 3 finalists?
 

Helmut Jilling

Auditor / Consultant
#10
Cari Spears said:
1) ISO Guide 62.
2) Why not?
3) I wouldn't pay that - and no -I've never seen it before. Which registrars are charging for that? It's crap.

Welcome to the cove!:bigwave:

I am curious why you state "charging for corrective actions is crap."

I spend about 8 hours per month reviewing and closing corrective actions for some of my clients. Others run a tight system and have hardly any CARs. Am I not allowed to be paid for my time?
 
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