I have asked her to clarify what is meant by the observation as I am not sure and she is still to get back with a reply. She did however mention that if the observation is not corrected by the next external audit it will be classed as non conformance.
Insist on a different auditor next time. Soft nonconformances are not allowed. That is write it as an observation when it should have been a nonconformance. If it is a nonconformance, it has to be written as a nonconformance.
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