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External/internal issues removed as well? ISO 9001:2015 Cl. 4.1

#1
Hello to everyone
Because of this:
In 4.1 Understanding the organization and its context
The organization shall determine external and internal issues that are relevant to its purpose

and its strategic direction and that affect.....
Additionally to identify the positive and negative,
For the context , I identified an opportunity as positive one customer, well, I took the opportunity, and have taken actions to have benefits in my business.
But I created a list of internal and external issues.
I wonder , should I remove the customer from the list, once the opportunity was taken and achieved?
But in the other hand, customer was relevant in designing the strategy, so, can I remove it or no?
Other case, detected an internal negative issue ( obsolete equipment) which was treated as a risk.
The risk was addressed, achieving action plans, so risk has gone and has been closed and effective.
Same question, could this issue be removed in the list?
And what if auditor asks for evidences of the strategy?

Please give some inputs
Thanks
 

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#2
I would not remove these from your lists as management review inputs are expected to include changes in internal and external issues, as well as effectiveness of actions taken to address risk.
 
#3
Thanks Jen
Well, is supposed to be removed after been informed/registered in the MR.
Once is done, I think have to be removed, that is the reason why in the MR meetings
is an input, which is "to be aware of changes".
In my opinion, this list has to be "refreshed" at certain time, and have to reflect the current status, so that if changes happen the strategy have to be redirected.

In the case of risks, they are a result of a SWOT exercise.
and the risk is not there forever, I think that all the time, risks appear, are treated and disappear, and other different ones, are identified and added to the list and so on.
So, am I wrong with my assumption?

I appreciate your feedback.
 
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