FAA Repair Station KPI's

#1
Hello!

I am currently a management staff at an FAA Repair Station (AS9110C certified) and am needing help with figuring out operation-specific KPI's that would help me look at the company in a macro sense.

Our current management review has covered the following metrics:

Customer Satisfaction
On-Time Delivery
Supplier Ratings
Warranties
Internal Test Rejections
Nonconformities and Corrective Actions (in conjunction with audit results).

I guess what I'm looking for is -- what KPIs would a COO look for in an FAA repair station?
The only thing I could possibly think of is what is already listed.

Please help! Any lower-level KPI suggestions would be greatly appreciated as well!
 
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Big Jim

Super Moderator
#2
Hello!

I am currently a management staff at an FAA Repair Station (AS9110C certified) and am needing help with figuring out operation-specific KPI's that would help me look at the company in a macro sense.

Our current management review has covered the following metrics:

Customer Satisfaction
On-Time Delivery
Supplier Ratings
Warranties
Internal Test Rejections
Nonconformities and Corrective Actions (in conjunction with audit results).

I guess what I'm looking for is -- what KPIs would a COO look for in an FAA repair station?
The only thing I could possibly think of is what is already listed.

Please help! Any lower-level KPI suggestions would be greatly appreciated as well!
You really already have it covered.

In my opinion, and based on 9.1.3, there are four basic topics to cover:
Product Quality
Customer Satisfaction
On-Time Delivery
Supplier Performance

You covered product quality with warranties and internal test rejections.

Nonconformities and Corrective Actions don't need to be covered as a KPI but there is no reason not to.

There can be any of several measures of each topic and they can be as course or granular as you like.
 
#3
You really already have it covered.

In my opinion, and based on 9.1.3, there are four basic topics to cover:
Product Quality
Customer Satisfaction
On-Time Delivery
Supplier Performance

You covered product quality with warranties and internal test rejections.

Nonconformities and Corrective Actions don't need to be covered as a KPI but there is no reason not to.

There can be any of several measures of each topic and they can be as course or granular as you like.
Thank you for that, Jim!

Now, I'm just curious -- would you happen to know of any other operational KPI that would help in terms of macros of a company, aside from what was previously listed?
 

Big Jim

Super Moderator
#4
Thank you for that, Jim!

Now, I'm just curious -- would you happen to know of any other operational KPI that would help in terms of macros of a company, aside from what was previously listed?
Somewhere in my travels I found a huge list of potential KPI. They are mostly financial in nature but there are still many that could apply. It has hundreds of entries. Looking it over may inspire you, or not. Personally I would start off focusing on the ones you already have. If you would like that list, PM me with your email.
 
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