FDIS ISO 9001:2000 changes to 8.2.1 Customer Satisfaction

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Mark Bidinger

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#1
8.2.1 Customer Satisfaction

As one of the measurements of the performance of the quality management system, the organization shall monitor information relating to customer perception as to whether the organization has fulfilled customer requirements. The methods for obtaining and using this information shall be determined.


This would seem to reslve the issue of satifaction vs. disatisfaction?
 
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