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Hello All
I have a question...we are deep in debate (sometimes very loudly) over the need for feasibility review prior to quoting.
I am saying that we need to look at all quotes to determine if we have the capability and will not run into problems.
Sales Manager is saying we should quote, then do the feasibility closer to landing the job.
My response "Once we have quoted we have committed & it is too late to change things after the customer has decided that our quote was the one. All we will do is **** off the customer by changing everything down the road closer to landing the job, or when the P/O arrives. Ultimately messing up future business, with them & the rest of the other potential customers...because you know sure as God made little green apples at the next trade show they will say " Boy this company said they could do it & when I gave them the P/O they changed everything".
He came back to me and said 90% of the quotes do not have a defined date for the project to land, so we are looking at "Pie in The Sky information anyways".
I tell him at least everyone has looked at it & said yes my dept. can handle this job when it arrives.
Then the discussion starts all over again...kinda like two dogs chasing their tails. This can go on for hours at intense levels of discussion (not fighting but discussion).
We are looking at a mini Feasibility review, handled by the major departments (production, Engineering, SCheduling, Shipping) as a solution.
Any help, discussion, samples of your own adventures & solutions would help me.
thank you folks, if you would like to email me [email protected].
Thanks
Tim Banic
Quality
I have a question...we are deep in debate (sometimes very loudly) over the need for feasibility review prior to quoting.
I am saying that we need to look at all quotes to determine if we have the capability and will not run into problems.
Sales Manager is saying we should quote, then do the feasibility closer to landing the job.
My response "Once we have quoted we have committed & it is too late to change things after the customer has decided that our quote was the one. All we will do is **** off the customer by changing everything down the road closer to landing the job, or when the P/O arrives. Ultimately messing up future business, with them & the rest of the other potential customers...because you know sure as God made little green apples at the next trade show they will say " Boy this company said they could do it & when I gave them the P/O they changed everything".
He came back to me and said 90% of the quotes do not have a defined date for the project to land, so we are looking at "Pie in The Sky information anyways".
I tell him at least everyone has looked at it & said yes my dept. can handle this job when it arrives.
Then the discussion starts all over again...kinda like two dogs chasing their tails. This can go on for hours at intense levels of discussion (not fighting but discussion).
We are looking at a mini Feasibility review, handled by the major departments (production, Engineering, SCheduling, Shipping) as a solution.
Any help, discussion, samples of your own adventures & solutions would help me.
thank you folks, if you would like to email me [email protected].
Thanks
Tim Banic
Quality
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