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EntryLevelQualityMgr
Hello friends. I have introduced myself recently and as my username reflects, I am an entry level Quality Manager (I'm a RABQSA certified Quality Management Systems Provisional Auditor, the lead auditor course and exams I took on my own initiative during a lay-off). I'm sure my position and lack of experience could be the subject of a great separate thread, but for that, another time...
I've been using Elsmar Cove Forum to my advantage for some time now, as an unregister visitor; I thank you all for the wealth of good knowledge. Now, though, I must participate and I hope to get some feedback on the #1 problem that I regularly encounter, which I suppose must not be so uncommon an occurence, for which supposition I reach out for your feedback.
How can I get other members of my 'management team', in my case the owners of the company and a shop supervisor, to participate in the development and/or revision, regular review, and continual support of our quality system? Maybe it's a 'management buy-in' issue, but more directly to my scenario, a 'refusal to participate' issue. They expect that I alone will write and sustain the quality system, (ISO9001 style, by my design)... I implore them that this is not a realistic possibility, if the quality system is to be anything but cosmetic, a book on the shelf...yet nothing toward a positive response from my team members. They say, "You're 'quality'. That's your job." These words haunt me!
So, please offer some feedback. Should I be content with things as they are and keep 'pretending'/'playing' Quality Manager? Or is there a realistic possibility that I can get the participation and cooperation I need to make this a real, genuine, working quality system?
PLEASE HELP.
I've been using Elsmar Cove Forum to my advantage for some time now, as an unregister visitor; I thank you all for the wealth of good knowledge. Now, though, I must participate and I hope to get some feedback on the #1 problem that I regularly encounter, which I suppose must not be so uncommon an occurence, for which supposition I reach out for your feedback.
How can I get other members of my 'management team', in my case the owners of the company and a shop supervisor, to participate in the development and/or revision, regular review, and continual support of our quality system? Maybe it's a 'management buy-in' issue, but more directly to my scenario, a 'refusal to participate' issue. They expect that I alone will write and sustain the quality system, (ISO9001 style, by my design)... I implore them that this is not a realistic possibility, if the quality system is to be anything but cosmetic, a book on the shelf...yet nothing toward a positive response from my team members. They say, "You're 'quality'. That's your job." These words haunt me!
So, please offer some feedback. Should I be content with things as they are and keep 'pretending'/'playing' Quality Manager? Or is there a realistic possibility that I can get the participation and cooperation I need to make this a real, genuine, working quality system?
PLEASE HELP.