I have to say that I am astounded with the fact that 13 people (so far) out of 22 went on the record, in a PUBLIC poll answering yes to the question
Incredibly, no book, management theory or international standard has ever been developed along these lines. Juran, Deming, Peter Drucker and many others totally missed it.
Imagine how many trillions of dollars that have been wasted in the last 6 decades by customers assessing supplier's capabilities and wasting time by delving into their manufacturing, engineering, inspection processes. All they needed to see was right there: the bathroom. Chief Janitorial Officer positions would be created.
You guys should write to ANSI and change the whole criteria of the MBNQA Program. But wait, you are right. When people realize the "bathroom" conditions in China, we will stop exporting our Industrial Park over there.
Amazing....