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Dear Friends:
I'm working on a automotive company, which produces audio system and it is not related to safety and car's basic function. Thus, if my product is malfunction at customer side, for customer, which severity number should be proper? 6 or 8?
My consultant thought it should be 8, because the basic function of my product is failed. But I think even my product is failed to function, it will be affect car's baisc funtion, so the severity can be 6.
Thanks your comments in advance!
Gavin
I'm working on a automotive company, which produces audio system and it is not related to safety and car's basic function. Thus, if my product is malfunction at customer side, for customer, which severity number should be proper? 6 or 8?
My consultant thought it should be 8, because the basic function of my product is failed. But I think even my product is failed to function, it will be affect car's baisc funtion, so the severity can be 6.
Thanks your comments in advance!
Gavin