FORD's QOS (Quality Operating System)

Marc

Hunkered Down for the Duration
Staff member
Admin
#1
Courtesy of Dan Indish:

These are the Ford Quality Operating System (QOS) requirements below:

(Communication, Teamwork, Management Review, Measureables, Qualifying Tools, Continual Improvement, Dynamic Process) 1996

a) Communication
i) Employees at all levels are aware of the FORD QOS process.
(NOTE: “Constant” awareness is recommended).
ii) Senior management has communicated clear expectations of the FORD QOS process.
iii) On-going performance is communicated regularly.
iv) The FORD QOS methodology has been communicated to the supply base, if
applicable.

b) Teamwork
i) A champion is identified for each measurable and is actively involved with teams.
ii) Teams are allocated resources to function effectively.
(NOTE: Monthly meetings are recommended).
iii) Cross-functional problem solving and quality improvement teams have been established to work on opportunities identified by the FORD QOS process.

c) Management Review
i) Regular scheduled reviews are held.
ii) Evidence exists to support the FORD QOS process.
iii) On-going performance is tracked.
iv) Status of action plans and problem solving activities are reviewed.

d) Measurables
i) Internal and external Customer expectations are identified.
ii) Selected measurables relate to key processes and predict internal and external Customer satisfaction.
iii) Measurables for quality and delivery to Ford are established.

e) Qualifying Tools
i) Performance analysis over time used.
ii) Performance targets identified.
iii) Problem prioritization used (pareto).
iv) Structured problem solving used.

f) Continual Improvement
i) The FORD QOS process provides examples of quantifiable improvements which are significant and sustainable.
ii) Improvement trends correlate to measurables of internal and external Customer satisfaction.

g) Dynamic Process
i) Senior management champions the FORD QOS process and ensures its on-going effectiveness.
ii) Periodic contact is made with internal and external Customers to verify or update expectations.
iii) Periodic reviews of key processes and measurables are made to ensure their continued suitability and effectiveness.

[This message has been edited by Marc Smith (edited 11-13-98).]
 
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