Foreward Looking KPI's (Key Performance Indicators) - Heat Treat Company

D

dbzman

#1
I have been asked to help develop some Key Performance Indicators or KPI.

Does anyone have some examples that I could use. The gods of upper management want what they call “Forward looking” indicators. These will be posted on the floor for our workers to see.

We are a heat treating business so we are part production and part service industry.

Thanks for your input and help!

:bonk:
 
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Jim Wynne

Staff member
Admin
#2
I have been asked to help develop some Key Performance Indicators or KPI.

Does anyone have some examples that I could use. The gods of upper management want what they call “Forward looking” indicators. These will be posted on the floor for our workers to see.

We are a heat treating business so we are part production and part service industry.

Thanks for your input and help!

:bonk:
What does "forward looking indicators" mean? Are they looking for process performance indicators or objectives? I always find it ironic that the people who are supposed to know what the performance indicators are (upper management) ask other people to identify them. Nonetheless, you need to begin by understanding what your processes are reasonably capable of doing and compare the output to that. Knowing the capability of your processes also allows for identifying ways to improve it.
 
D

dbzman

#3
What does "forward looking indicators" mean? Are they looking for process performance indicators or objectives? I always find it ironic that the people who are supposed to know what the performance indicators are (upper management) ask other people to identify them. Nonetheless, you need to begin by understanding what your processes are reasonably capable of doing and compare the output to that. Knowing the capability of your processes also allows for identifying ways to improve it.
All too true.
Upper Management is reacting as all managers do, they are trying to find ways to cut costs and save money during this downturn in the economy. They are hoping that we can develop what they call “forward looking” indicators (indicators that predict the future.
The email that they sent me asking for these stated:
“Attached are pictures of a KPI board that was used at
XXXXXX. We have no intention going to this level of KPI's...however we are wanting to develop 3-4 key metrics that we are able to drive our business (look forward).
The board will hold the quality policy, safety
policy and 3-4 key metrics...looking for ideas.

ex...On Time Delivery...no good. Too difficult to capture data and not a useful tool to obtain new business or a key metric to improve the business daily.

We want metrics that can be viewed daily, weekly or monthly to improve
our businesses.

Makes you wonder what is going on in the world.

Thanks!

:frust:
 

Stijloor

Staff member
Super Moderator
#4
All too true.
Upper Management is reacting as all managers do, they are trying to find ways to cut costs and save money during this downturn in the economy. They are hoping that we can develop what they call “forward looking” indicators (indicators that predict the future.
The email that they sent me asking for these stated:
“Attached are pictures of a KPI board that was used at
XXXXXX. We have no intention going to this level of KPI's...however we are wanting to develop 3-4 key metrics that we are able to drive our business (look forward).
The board will hold the quality policy, safety
policy and 3-4 key metrics...looking for ideas.

ex...On Time Delivery...no good. Too difficult to capture data and not a useful tool to obtain new business or a key metric to improve the business daily.

We want metrics that can be viewed daily, weekly or monthly to improve
our businesses.

Makes you wonder what is going on in the world.

Thanks!

:frust:
Dr. W. Edwards Deming had the best answer phrased as a question: "By what method?"

Stijloor.
 
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