Formal complaint to Europe regarding beer.....

Hershal

Metrologist-Auditor
Staff member
Super Moderator
#1
Folks, I just tried this Heineken mini-keg thing and am EXTREMELY dissatisfied.

Now, having been in Europe many times and lived there twice, I understand European thought (a really TINY amount), but I am AMERICAN. When I want beer, I want BEER, not foam!

Why did I have to fight foam to get to my beer? This is NOT acceptable!

When I lived in the UK and also lived in Sweden, I did NOT have this issue! They actually understand that when we have a glass, we want BEER, not foam!

FIX IT!

Sound like an unhappy customer? I know better than to read too much into this, as should every reader; but I am just venting a bit.....
 
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Stijloor

Staff member
Super Moderator
#2
Hershal,

National customs. When beer is served (draft beer) in Holland, Belgium, Germany, it must have "two fingers' of foam (it's called "a head"). Serve beer without foam, the beer is considered "flat" and the bar tender or whomever serves the beer will get it back. I don't drink, but I remember this from my way back "beer drinking" days... :D
 
R

Roland Cooke

#3
What you should do is go to a pub in a rough area of Dublin, and angrily demand that those thieves fill up your pint of Guinness properly! You don't want any of that white crap on top!


:lmao:
 

harry

Super Moderator
#4
Hershal,

National customs. When beer is served (draft beer) in Holland, Belgium, Germany, it must have "two fingers' of foam (it's called "a head"). Serve beer without foam, the beer is considered "flat" and the bar tender or whomever serves the beer will get it back. ..............................
Being a former British Colony, that's how we like our beer also. For those with mustache, your mustache should enjoy the foam also. :lol: :lol:

Seriously, this is a customer complaint. Either the product is new in the market or the marketing people had not done a good job of education. The product should be aimed at the segment who loves foam and the message must be clear - and an alternative product (no foam) offered.

Canned 'drafts' often come with special mechanisms that help generate that 'head' and at a price.
 

Stijloor

Staff member
Super Moderator
#5
What you should do is go to a pub in a rough area of Dublin, and angrily demand that those thieves fill up your pint of Guinness properly! You don't want any of that white crap on top!


:lmao:
Like I said...different customs. Hard to argue about those.

Stijloor.
 

Kales Veggie

People: The Vital Few
#6
Folks, I just tried this Heineken mini-keg thing and am EXTREMELY dissatisfied.

Now, having been in Europe many times and lived there twice, I understand European thought (a really TINY amount), but I am AMERICAN. When I want beer, I want BEER, not foam!

Why did I have to fight foam to get to my beer? This is NOT acceptable!

When I lived in the UK and also lived in Sweden, I did NOT have this issue! They actually understand that when we have a glass, we want BEER, not foam!

FIX IT!

Sound like an unhappy customer? I know better than to read too much into this, as should every reader; but I am just venting a bit.....
That is strange. I am Dutch myself. A good friend of mine has one of those mini kegs and we never have that problem when we drink from the little keg.

1) the beer is at the right temperature (most americans drink it too cold!!!)
2) use a small glass (2 or 3 dl)
3) tilt the glass and hold it close to the spout while filling it
4) when the glass gets fuller, move the glass to a vertical position so that the beer does not spill (which is a waste).
5) We always have a nice two fingers thick foam at the top.
6) Enjoy.
 

Jim Wynne

Staff member
Admin
#7
Hershal,

National customs. When beer is served (draft beer) in Holland, Belgium, Germany, it must have "two fingers' of foam (it's called "a head"). Serve beer without foam, the beer is considered "flat" and the bar tender or whomever serves the beer will get it back. I don't drink, but I remember this from my way back "beer drinking" days... :D
I think Hershal is complaining about getting glassfuls of foam and no beer.
 
#8
Did you get the little stick to scrape away the foam while you were filling the glass? You have to go through that ritual.............otherwise it's not a Heineken.....:lmao::lmao:
 

bobdoering

Stop X-bar/R Madness!!
Trusted Information Resource
#9
I think Hershal is complaining about getting glassfuls of foam and no beer.
I think the newest environmental laws are geared towards outlawing or taxing carbonation (due to its footprint), so this problem should go away soon. :lmao:
 
Last edited:
R

Roland Cooke

#10
They changed the law in the UK a few years back, requiring pubs to top up your glass if you thought there was too much head. That lead to a backlash from people who weren't getting enough head (oo-er, vicar!), and the industry ended up just making bigger glasses.

Or something like that, anyway.
 
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