Re: Fulfilling ISO 9001 Document Reviewing Requirements
Useful documents inevitably change because someone spots a better way, something changes in customer requirements, quality objectives ratchet up and so forth. So anyone using a document is automatically reviewing it for adequacy and raising a change request if, while when originally reviewed it was adequate, now it's not.
<grasshopper searching for enlightment>
That would be the ideal way of dealing with document review, I think. Anyone reading actually reviews and is actor in the perpetual improvement of the QMS
But what about people who "know" what they're doing and don't read the docs anymore ?
What about newcomers that are taught verbally what to do instead of giving them a commented read of their work instruction/whatever ?
Don't the docs slowly fall into unemployment ?
Not a personal question, or not even a question at all ...
Today I'm faced with a documentation system which, as I see it, would need gas, a match (and their electronic counterparts), and a complete rewriting.
Procedures link to records that aren't used anymore ... when they actually exist and haven't been destroyed since years ago, either because the info to be tracked is now in the ERP, or somebody made an excel spreadsheet, or ...
Infos are recorded on "fantom" documents which existence the QMS isn't aware of ...
At the end of the day (most of) the things are done right, and the datas needed are kept.
But it's totally out of control. It all depends on people's professionnalism/goodwill. And that seems very questionable to me.
So, maybe, when you don't have the ideal case described, a "hard set" 2 years review period, although a huge pain, is better than nothing to ensure your documentation system somehow stays close to the reality :/
</grasshopper searching for enlightment>