Games people play...needed for basic ISO training

[amanbhai]

I don't myself...You need to check my Profile.

IMVHO....99.9999% of the "Quality" stuff organizations spend their time teaching their employees is wasted effort and a waste of resources in general. What people get trained on should be relevant to what their roles and responsibilities are in the QMS...

If they don't do management review they really don't even need to know zippo about it.

If they are not responsible for document revisions, approval and all that stuff they have no need to know how to do it.

If they don't do design and development why waste time telling them about what 7.3.1-7.3.7 requires?

So on and so forth....If I am employed to be a press operator in production I couldn't give a crap less about what the requirements of something are (like purchasing or whatever else) if I am not involved in it. All I need to know is how to do my job properly, get the stuff I need to do so and what to do if something ain't right. All the rest is somebody elses problem.

What the average employee really needs to know about a QMS can be covered in 15 minutes....anything else is horsebagels

That is right.
The same mistake I have been making.
Next week there is presentation of mine for our employees and will make sure that i present/ deliver to them what they really need.

 

[WisdomseekerSC]

Are you serious Every level of our company is committed to and take great pride in the quality of our products. I guess we must be the exception. Our workforce loves the interaction with management and wants to know what is going on in the workplace. They want to understand and be a part of preparing for this registration audit. Our challenges and achievements are shared (of course with different levels of responsibility).

Focused training is also provided by job function...but basic stuff is general and more team building in nature as we promote open communications and friendly interactions between people (our most valuable resource). We are not perfect, everyday is not rosy, but we take ownership of our little processes in the large skeem of things.

By the way...I am an experienced trainer and have done some conference speaking so I am aware of audience needs and perceptions. Games can be very effective (and memorable).

Thanks for the cookie idea, that is a keeper.

 

[JoCam]

I give awareness sessions of the content of the Quality Management System to all Employees, so at least they have a choice whether or not to care about who the Customers are and why Quality Management Reviews are held. I follow up these awareness sessions with more detailed training to those involved in the associated processes.

Starting out as a Laboratory Technician many moons ago, destined for a career in quality management, I would have loved to have been at least made aware of all the activities I then went on to find myself in on the way to my present destination.

I suppose, to sum it all up, I like to develop as well as train, and hopefully inspire others to follow my lead.

Jo

 

[Jim Wynne]

Are you serious Every level of our company is committed to and take great pride in the quality of our products. I guess we must be the exception. Our workforce loves the interaction with management and wants to know what is going on in the workplace. They want to understand and be a part of preparing for this registration audit. Our challenges and achievements are shared (of course with different levels of responsibility).

It's possible for everyone to be committed and take pride without even knowing that ISO 9001 exists. The danger in putting big emphasis on the standard is that people can come to believe that what they're expected to do is because of the standard. There's no reason to keep the standard (and the mechanics of it) a secret, but at the same time there's no good reason for there to be a big ISO campaign.

 

[WisdomseekerSC]

Prehaps I need to mention...in this basic training, the customer is the next person who uses the employee's output, maybe that person sitting next to them. I find most floor personnel do not understand this (we all need to be reminded now and again). Anyway, I will place less emphasis on compliance to the standard and more on team work. I want to "set the stage" so the employees are reminded what an important role they play in our production of quality materials.

LET THE GAMES BEGIN!

 

[ralphsulser]

It requires skill, and not everyone has it.

Stijloor has the skills....he presented ISO/TS16949 overview training to all associates on each shift, and conducted internal auditor training for our company.

 

[Stijloor]

Stijloor has the skills....he presented ISO/TS16949 overview training to all associates on each shift, and conducted internal auditor training for our company.

Thank you Ralph!

I feel honored by your comment.

Stijloor.

 

[Caster]

Does anyone know of a game that might meet these goals? (I already read-thru old threads but didn't find what I was looking for or the Links were Dead). I am determined to make this fun! .

I have done scavenger hunts where teams went out to look at documents in use on the floor (and found wrong revs)

I also did an audit Survivor challenge again with teams and tasks to get ready for an assessment

An Amazing Race format could also be fun

People like it and were very very competitive

I can't find these files, they seem to be lost in my poor archive structure.

 

[WisdomseekerSC]

I used my own game this time for basic training in conjunction with how to prepare for an audit. It worked out great and it was a lot of fun. I also used a training effectiveness quiz (I purchased a license to use it) at the end and found the game was an effective training tool.
Thank you for the forum comments....I did not waste time on standard clauses and details, just offered to explain in more detail on an individual basis for those that wanted to go deeper and I had available a self-study booklet on ISO 13485 that was provided to each participant.

Feel free to play the game (attachment provided) and have FUN! You will be surprised how the group dynamics change each time you play.

 

[RosieA]

I've done one called The Geometric Drawing, to highlight the difference in people's ability to communicate information (and hence, meet the customer's need)

I divide the attendees into teams of two. One person is handed a drawing with a series of squares stacked in different dirrections to make a 4 square stack.

The other person is handed a pad of paper and a pen.

Person 1 keps the drawing hidden from person 2, and tries to describe to them in words what to draw. The results are usually very wrong.

It's a good example of how something simple can be made wrong if the communication method isn't appropriate.