General nonconformity treatment for unresponsive personnel

[Graciel]

Hi all.
Currently, the company I work for started to use a software for registering and answering all kind of non conformities (Internal issues, customer, Iso audit, 5S audit....) But.....the areas are not giving the proper attention to it. Even though the softwares sends notification to responsibles. How do you guys manage this types of situations?

 

[Mike S.]

Were they giving the proper attention to NC's before the software was introduced?

 

[Zero_yield]

There's small things to make things easier for everyone: Sending out weekly and monthly reminders of actions coming due, asking for regular status updates at different intervals, KPIs like # of overdue records, # of extended records, etc.

Ultimately, it's a management issue. Management defines responsibilities and divides up resources. If those in charge say "A priority for the department is zero overdue nonconformance actions and no more than X% extensions," and follows up on that with both words and actions, people take nonconformance actions seriously. If management says "Your top priority is Project Alpha. Don't worry about that CAPA until Project Alpha is complete," people will prioritize accordingly.

 

[qualprod]

Hi all.
Currently, the company I work for started to use a software for registering and answering all kind of non conformities (Internal issues, customer, Iso audit, 5S audit....) But.....the areas are not giving the proper attention to it. Even though the softwares sends notification to responsibles. How do you guys manage this types of situations?

With software or not, is a comittment issue.
What about top management?
is he/she aware of it?
If he /she is interested in the system, ok, you have more options to get what you want.
If is the contrary, start to faind other job, is frustrating and difficult this matter when you are the only one interested in the QMS.

 

[Sidney Vianna]

Hi all.
But.....the areas are not giving the proper attention to it. Even though the softwares sends notification to responsibles. How do you guys manage this types of situations?

This has been discussed here so many times. Have you tried a search? Ultimately, it is a matter of corporate culture towards accountability. If top management allows an environment where people does not feel they have to respond to issues they are responsible for, there is no software, hardware, humanware or miracleware that will fix that.

C/A (Corrective Action) not closed in a timely manner
Corrective/Preventive Action response time - best practices?
Timeframe to resolve Corrective Actions (Undue Delay)

 

[Ronen E]

miracleware

 

[Mike S.]

Maybe it's an accountability issue. Maybe no one can understand how to use the %^$# new software, or the new software method takes twice as long and no one has the time.

 

[optomist1]

Hi Graciel,

my three (3) Euros worth...until one ties the whole NCs, Issues process to personnel AND department goals & Objectives....measurable and used in the review and pay process, you will likely be spinning your wheels...my humble recommendation based upon many similar situations

hope this helps...
Optomist1