Getting Mgmt support after registration

S

Steven Sulkin

#1
In Joe_1's posting "Wrestling the Bull By the Horns," we discussed how to get management support for QS after registration. In order to continue the discussion efficiently I would like to summarize and start a new thread....

In order to get management support after QS, you need to justify adding resources to your quality projects by explaining the value to the company of getting compliant (value above the paper certificate). The value should be clear whether your doing a corrective action, an audit, SPC, or an improvement team. Show them D money.

Andy Bassett asked, "have you been able to prove clear, positive results?"

Yes, here is an example.....
I commissioned one of my inspectors to take on calibration and improve it. She changed the schedule so that it could be brought in-house saving about $10K/annual; took unused tools out of circulation (value unknown), and purchased a master standard allowing us to reduce calibration cost another $1K/annual. She also added more calibration services. This took place in a three month period. Not too bad eh?

My other inspector was tasked with lowering cost of quality through in-process inspection. She evaluated our FMEA's and determined her best time would be spent improving our reaction plans. Once complete, she will re-evaluate our defect rate to verify effectiveness.

The trick is to start small and build a reputation with your operations folks. Make life easier for a supervisor, save a few bucks for the manager.

In terms of measuring clear results. Use PDSA and dont worry so much. Notice that I didnt translate everthing into money. Its obvious from my report that the inspector made significant improvements. No need to do a multiple comparision to figure that out. As a matter of fact, my most popular tool for verifying a PDSA is the original control chart (just look for a positive, significant shift).

Comments?
 
Elsmar Forum Sponsor
L

Laura M

#2
Originally posted by Steven Sulkin:

The trick is to start small and build a reputation with your operations folks. Make life easier for a supervisor, save a few bucks for the manager.


[/B]
Excellent advice. Ironic how the calibration example lines up with lean manufacturing concepts too. Once operations folks know what needs to be done, they can see the benefit and have the power to do it.
Even tho alot of folks see the ISO/QS exercise as alot of "extra"...it can be used to commonize, consolidate and eliminate waste as well.
 
S

Steven Sulkin

#3
I have some more ideas that may also make your life a little easier...

1- Recruit internal auditors from various levels and areas of the company. I believe this works very well. Suddenly you have 10 change agents you can train to explain the value of the quality systems and requirements.

Another one...I publish a newsletter. In it I have several columns dedicated to explaining the value of quality to the company. The Elements Explained column targets a specific QS9K requirement and I explain in my own words how it adds value to my company. I also have an Auditor's Notes section. This section highlights positive observations noted in internal audits. I asked my auditors to focus especially on mistake proofing solutions right now. I have various other articles highlighting quality initiatives. For example, I have an article on supplier audits, why we do them and what we look for in a supplier.

I said in a previous post to make some quick fixes to win support of supervisors and managers, here are some ideas on how to find these first fixes....

When you hire the consultant to do a first assessment, write up real corrective actions based on his/her input. Improve those processes and show off like hell (see newsletter idea).

Mistake proofing can sometimes be an easy first fix. Do you have a machine that must operate within certain operating parameters? Buy a light and buzzer to notify you when there is a problem. Do you operate an oven? Add a light to tell you when its done.

Do you have problems with inspection, control of nonconforming product, ID and traceability? Do you collect a LOT of process data? Chances are you have entropy in your inspection system. Go to back to your control plan and eliminate the unnecessary or outdated inspections. Sometimes too much inspection and paperwork can make things worse!

Hmmm... How about parallel processing? If you have two operations in sequence, can they be done simulateneously. We redesigned a workcell and significantly improved cycletime by having one operator run two machines at once (one does the front, the other the back).

Training is a biggie! Especially in areas where there is a lot of turnover. Heck, sometimes the lack of training is the CAUSE of turnover. If you have a problem and you do training to fix it, consider adding the training to your qualification and on the job training for new folks.

Ahhh! One more.....

Dont implement a big quality initiative (e.g. SPC), unless you know what you are doing and you have the support to implement. Your reputation is all you have. Consider hiring an experienced quality engineer or have a consultant that you dont mind moving in with you (not recommended, not only is it expensive, but consultants and fish tend to smell after three days ;) ) and getting his/her feet dirty. Remember, start small until you build the evidence that the thing really works.

Wow! This is really good coffee!

-Steve.

[This message has been edited by Steven Sulkin (edited 17 February 2000).]
 

Marc

Hunkered Down for the Duration
Staff member
Admin
#4
Originally posted by Steven Sulkin:

Consider hiring an experienced quality engineer or have a consultant that you dont mind moving in with you (not recommended, not only is it expensive, but consultants and fish tend to smell after three days ;) ) and getting his/her feet dirty.
There are, as you know, 'good' consultants and 'bad' consultants. There are good and bad plumbers and doctors, for that matter).

Consultants are like piano teachers. They can help you avoid the pitfalls and problems. You can learn to play the piano alone, but in almost every case a 'good' piano teacher will get you 'there' faster and with fewer problems. Expensive? Sometimes very. On the other hand, I seldom hear how much a consultant saved a company in the long run and secondly (from a consultant's point of view) I seldom hear about the 'bad' companies out there. I've seen some real interesting companies and have, in fact, turned jobs down when it was obvious the company was a 'dud'. They screw up and blame the consultant.
 
L

Laura M

#5
Originally posted by Steven Sulkin:

I have some more ideas that may also make your life a little easier...

1- Recruit internal auditors from various levels and areas of the company. I believe this works very well. Suddenly you have 10 change agents you can train to explain the value of the quality systems and requirements.

Another one...I publish a newsletter. In it I have several columns dedicated to explaining the value of quality to the company. The Elements Explained column targets a specific QS9K requirement and I explain in my own words how it adds value to my company. I also have an Auditor's Notes section. This section highlights positive observations noted in internal audits. I asked my auditors to focus especially on mistake proofing solutions right now. I have various other articles highlighting quality initiatives. For example, I have an article on supplier audits, why we do them and what we look for in a supplier.
Steve...I could have written the same stuff!! The newsletter things worked great for me. We also publish monthly & YTD quality data...PR/R's, PPM's etc in the newsletter. Really got the folks in the high PPM areas to get on their management so they wouldn't keep getting the negative publicity. (I know...should have been the other way around!) Great ideas....keep up the informative postings.

Laura (Go Buckeyes!)


[This message has been edited by Marc Smith (edited 17 February 2000).]
 

Marc

Hunkered Down for the Duration
Staff member
Admin
#6
Laura, I put in the end BOLD and end QUOTE code - I think you erased them by mistake.

Steve has some real good ideas. Communication is a large part of where it's at, so to speak and the other issues he mentioned, like review of dqaata and revisiting control plans and such, are also good areas to look at.
 
Thread starter Similar threads Forum Replies Date
J EU MDR getting closer - Special offer for Elsmar members 10/2020 EU Medical Device Regulations 9
M Getting started in ISO 13485 ISO 13485:2016 - Medical Device Quality Management Systems 21
C Difficulties getting RoHS/REACH for cheap parts RoHS, REACH, ELV, IMDS and Restricted Substances 1
NDesouza Getting Rid of Part Marking Errors Benchmarking 39
J Getting training either from ASQ or from SAI Global - ISO 9001 Lead Auditor training Training - Internal, External, Online and Distance Learning 1
blackholequasar Internal Auditing Inspiration - Getting volunteers to perform internal audits. Internal Auditing 22
L Getting Notice of Revision and Accessing Public Draft Copies of ISO Standards Service Industry Specific Topics 2
M (How To) Getting Data From Vision Machine To Reporting Software Misc. Quality Assurance and Business Systems Related Topics 0
Miner Getting logged off repeatedly Elsmar Cove Forum Suggestions, Complaints, Problems and Bug Reports 13
L Please help me with the process of getting ISO 9001 certified Quality Management System (QMS) Manuals 15
Z I need help with getting a CFS in China Manufacturing and Related Processes 2
M Getting into biotech QA from aerospace - Is it practical? Career and Occupation Discussions 2
S Business development and support - Getting business general liability insurance Career and Occupation Discussions 5
S ISO 17025 - Help in Getting accreditation- Where to start from ISO 17025 related Discussions 9
N Getting Married - How Will It Affect My Taxes? Coffee Break and Water Cooler Discussions 14
P Getting ready for Boeing's AC7130 requirement for suppliers using a CMM AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
Ninja Getting eaten by Big Business - My company was bought by a huge multinational Coffee Break and Water Cooler Discussions 54
E SPC Production - Getting Cpk and Ppk Statistical Analysis Tools, Techniques and SPC 8
J Is getting a UDI Consultant a good idea? Other Medical Device Regulations World-Wide 4
F Getting the audit procedure in my head (learning it) Quality Manager and Management Related Issues 3
Ajit Basrur Congratulations Steve Prevette on getting a Silver Star Covegratulations 11
Ronen E Congratulations Somashekar for getting the Silver Star Covegratulations 9
L PPAP Approval Woes - Getting signed PSW's back from Customers Supplier Quality Assurance and other Supplier Issues 15
Marc 50 Is the New 65: Older Americans Are Getting Booted from Their Jobs Career and Occupation Discussions 30
Rameshwar25 Getting values of k1, k2 and k3 for n=30, r=3 and k=3 Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 2
C Implementing ISO 9001 - Getting whole team buy-in? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 25
AnaMariaVR2 Getting Importers? Pulse About Food Safety Plans Food Safety - ISO 22000, HACCP (21 CFR 120) 3
M Getting your foot in the door? Entry level QA Career and Occupation Discussions 4
K Tips 'n Tricks for getting a Job in the early 21st Century Career and Occupation Discussions 1
Z Getting Charged for AS9104/1 Additional Audit Time General Auditing Discussions 6
Z Getting around GLP (Good Laboratory Practices) with FDA 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 3
A Getting Actionable Data from Returns Manufacturing and Related Processes 1
M Learning ISO 13485 - Getting a better understanding of the requirements ISO 13485:2016 - Medical Device Quality Management Systems 6
J ISO13485 File-Index getting too large Document Control Systems, Procedures, Forms and Templates 2
M Putting Quality Management Together - Getting People to see Quality as a System Quality Manager and Management Related Issues 12
Randy Getting Red X 's in a box instead of pictures - I need some information.... After Work and Weekend Discussion Topics 10
A Getting Stuck Choosing a Sampling Plan Inspection, Prints (Drawings), Testing, Sampling and Related Topics 6
P Options for getting TV/Cable stations programming over the Internet After Work and Weekend Discussion Topics 6
G Getting Notifications of New Issues of Standards like AS9102 Quality Manager and Management Related Issues 3
S Getting Zero for GR&R Reproducibility? Using Minitab Software 5
M Trigonometric Calculation (V-Anvil Micrometer). I'm not getting it. General Measurement Device and Calibration Topics 6
D Getting into Quality Consulting Career and Occupation Discussions 7
D Promoting Company Wide Quality Drive - Getting Employee Buy In Quality Manager and Management Related Issues 15
G Internal Audit Planning - We are not getting the best out of our Internal Audits ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
C Getting to the ASQ Exams at MD&M Chicago, 19 Sep 11 Professional Certifications and Degrees 5
B Getting the proper information from the supplier - Returning Nonconforming Material Nonconformance and Corrective Action 4
Marc Using Bing for Search? You're getting Google Search Results! After Work and Weekend Discussion Topics 10
W Time Line for getting registered to AS9100B AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 6
D Quality Digest article - "An Honest Gage R&R Study" - Where is he getting the d2*? Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 4
M Implementation of Quality Circle Proposals? Teams are getting resistance Misc. Quality Assurance and Business Systems Related Topics 1

Similar threads

Top Bottom