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What forms do you send to the supplier when returning nonconforming material?
We are a medical device manufacturer and A/V integrator. Often we have to return components or A/V equipment for repair or replacement. I am dealing with two issues:
1) Sometimes, failure reports or corrective actions are required. What is the best metod to notify the supplier and retrieve the report?
2) Internally we use multiple form and tracking numbers (RMAs, NC report numbers, service call ticket numbers, repair tag numbers and so on). The identification forms are dependent upon the component type, department, and where in the process it failed. Sometimes, we will receive the repaired material back and none of our identification numbers will be on any of the suppliers documentation.
I am contemplating creating a form that will ship with each piece of defective equipment. This form would tell the supplier what type of written response I need back, if any. And remind them to cross reference our document numbers so we can easily match it up on our end.
What do you think? What do you do?
We are a medical device manufacturer and A/V integrator. Often we have to return components or A/V equipment for repair or replacement. I am dealing with two issues:
1) Sometimes, failure reports or corrective actions are required. What is the best metod to notify the supplier and retrieve the report?
2) Internally we use multiple form and tracking numbers (RMAs, NC report numbers, service call ticket numbers, repair tag numbers and so on). The identification forms are dependent upon the component type, department, and where in the process it failed. Sometimes, we will receive the repaired material back and none of our identification numbers will be on any of the suppliers documentation.
I am contemplating creating a form that will ship with each piece of defective equipment. This form would tell the supplier what type of written response I need back, if any. And remind them to cross reference our document numbers so we can easily match it up on our end.
What do you think? What do you do?