Giving copy of external audit report to customer

A

Aaron Lupo

#11
I don't see any issues with providing the information to the customer. comment was made that there is:
1.Proprietary information
2.Other customers proprietary information.

Well then sanatize the report first.

When conducting an audit of our suppliers I will ask for the NB audit reports, most of the time they say yes. It is rare that I actually look at them, if they are willing to let me see the report generally they have nothing to hide. If they refuse without good reason it makes me wonder why.
 
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S

Sorin

#12
I don't see any issues with providing the information to the customer. comment was made that there is:
1.Proprietary information
2.Other customers proprietary information.

Well then sanatize the report first.

When conducting an audit of our suppliers I will ask for the NB audit reports, most of the time they say yes. It is rare that I actually look at them, if they are willing to let me see the report generally they have nothing to hide. If they refuse without good reason it makes me wonder why.
If I do that, is gonna look like a CIA report on a 3rd encounter: black bars only :D

And is not about hiding anything, it's a question of principle. The audits are (strictly) between we (as a customer) and CB (as a supplier). The most that we've been asked to provide (from all major aerospace customers) was copy of certificates.

:topic: / start
Flip the page and ask your customer a financial report in regards to their ability to perform the needed payments. I will be really curious to see how it goes with a MAJOR customer.
:topic: / end
 

somashekar

Staff member
Super Moderator
#13
We are always up with various audits from customers even after several years of being certified. Its a part of the customers process to audit key suppliers or grade 1 suppliers as they call. Then came the recession and with that the travel restrictions and for some time security issues and concerns which prevented customers visiting. Never the less we got a request to share with them the copy of the latest certification body audit report with our resolutions to brought out deviations. We enquired with our certifying body if this could be done and got the clearence. It was sent to customer and was well taken by them. No harm if the audit report serves a purpose and is taken well when shared with customer.
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#14
The most that we've been asked to provide (from all major aerospace customers) was copy of certificates.
So, be prepared to allow access to the audit results from your AS audits via the OASIS database. A number of aerospace customers already contractually require that.
 
J

John Martinez

#15
If I do that, is gonna look like a CIA report on a 3rd encounter: black bars only :D

And is not about hiding anything, it's a question of principle. The audits are (strictly) between we (as a customer) and CB (as a supplier). The most that we've been asked to provide (from all major aerospace customers) was copy of certificates.

:topic: / start
Flip the page and ask your customer a financial report in regards to their ability to perform the needed payments. I will be really curious to see how it goes with a MAJOR customer.
:topic: / end
Know what? When I first started in quality, THE FIRST thing we asked for and looked at was financials. If the organization was not financially sound, then why would I go further and put money into an on-site audit?

I thought it was lost art until now. I see it more and more. Alot of good it does to negotiate 2 cents less per part, then the supplier goes out of business. Then the supplier you took the business from went out of business because they lost your business, and then you are s%^&#- because you can't deliver to your client.

More and more of my clients are not only getting financials before they do business, but they do it annually as part of the re-evaluation of suppliers.

If I want you as a supplier, and I agree to a confidentiality agreement, and you still refuse access to these reports, then bye-bye business. I have to ask the same question asked? What have you got to hide?

I also agree. Living in GA, I have to question the competency of the driver (with a drivers license) that pull out in front of you in a 55 mph zone, and fails to accelerate. Likewise, while auditing (third party especially) is a sampling, I have to question the competency of the CB auditor on some certified companies when I see the same NC's over, and over, and over....
 
J

JaneB

#16
The shock for me is how often companies will have been audited by their CB 2 or 3 months before I audit them and I find the exact same issues!!

There have been many occasions when a supplier has refused my request to see the previous audit and EVERY single time i have audited them myself I have found that the QMS is very poor and I have not approved them in the first instance!
And that's an example of why savvy customers or potential customers will ask to see them.
Note that there's no question of anyone's 'right' to see them - a customer has no rights to see them. But they can ask. And if you don't want to show them, you can argue it's a personal/professional no/whatever you like... so what?

Normally, I'm not in favour of the 'if you won't do X, then what have you got to hide?', but exceptions can apply. If I was in the business of selecting an important supplier, then I'd seek to mitigate my risk all the way, as far as I possibly could.
 
S

Sorin

#17
Know what? When I first started in quality, THE FIRST thing we asked for and looked at was financials. If the organization was not financially sound, then why would I go further and put money into an on-site audit?

I thought it was lost art until now. I see it more and more. Alot of good it does to negotiate 2 cents less per part, then the supplier goes out of business. Then the supplier you took the business from went out of business because they lost your business, and then you are s%^&#- because you can't deliver to your client.

More and more of my clients are not only getting financials before they do business, but they do it annually as part of the re-evaluation of suppliers.

If I want you as a supplier, and I agree to a confidentiality agreement, and you still refuse access to these reports, then bye-bye business. I have to ask the same question asked? What have you got to hide?

I also agree. Living in GA, I have to question the competency of the driver (with a drivers license) that pull out in front of you in a 55 mph zone, and fails to accelerate. Likewise, while auditing (third party especially) is a sampling, I have to question the competency of the CB auditor on some certified companies when I see the same NC's over, and over, and over....
Just to be clear...we (I) are talking from an aerospace/ITAR/EAR point of view.

1. We are not talking about Financial audits.

2.About the confidentiality agreement yes. But only on your parts as a customer. Any issue that touches specifically an ITAR/EAR part from another customer is a no touchy zone. Any other issues, no problem as long as a conf. agr. is convened.

3.About the credibility of some CB. I agree 100%. There are some CBs out there that are in business only to hand you the piece of paper also known as a certificate. I witnessed audits (as a neutral 3rd party) when the auditor was completely out of touch with the QA issues.
 
J

John Martinez

#18
Just to be clear...we (I) are talking from an aerospace/ITAR/EAR point of view.

1. We are not talking about Financial audits.
I'm not either (financial audit). I look at their D&B or ask for references. The point being, if they are on shaky ground financially then why would I want to trust them as a supplier to meet my continuing needs?

ITAR you have to be careful on who you communicate with, that I understand.
 

WCHorn

Rubber, Too Glamorous?
Trusted Information Resource
#19
D&B? - Knock yourself out.:yes:

Third-party audit report? - sure, just come to my place to review it and don't ask for copies.:agree:

Financial statements? - go pound sand.:tg:
 
J

John Martinez

#20
D&B? - Knock yourself out.:yes:

Third-party audit report? - sure, just come to my place to review it and don't ask for copies.:agree:

Financial statements? - go pound sand.:tg:
Must have more business than your organization needs. Care to share some??? :biglaugh: More and more companies who have been burned with suppliers going out of business and leaving them high and dry are revisiting this practice.
 
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