S
Well it's probably not the most difficult question you ever had..but I have some trouble with identifing the goal for certain processes within our company...for example...
We have an process to deal with customer complaints..the old goal was "to document the way how compaints and/or problems of clients are being handled" I transformed this to "To handle the complaints and/ or problems in such a way that customersatisfaction is garanteed and that repetition of those complaints and/or problems are being prevented"
I'm not sure that this is the right way to discribe the goal of a process...so if anyone want to give any pointers...please do...
Grtz,
Martin
We have an process to deal with customer complaints..the old goal was "to document the way how compaints and/or problems of clients are being handled" I transformed this to "To handle the complaints and/ or problems in such a way that customersatisfaction is garanteed and that repetition of those complaints and/or problems are being prevented"
I'm not sure that this is the right way to discribe the goal of a process...so if anyone want to give any pointers...please do...
Grtz,
Martin