Re: Standard Work
Hi.
I have on one my my bookmarks a Canadian site that deals with Lean. They define Standard Work as...Standard work definition (SWD): Documenting
the work in a process, along with the
standard time and quality criteria per
work element. The summation of all standard
times per work element is the standard
time of the product in the process. In
most cases a weighted average of all standard
times will be determined for the calculation
of resources;
That said, you are measuring the task time (time study) data and adding the PFD (personal, fatigue, and delay) time to develop your standard time (the amount of time to complete a task (i.e. copy a file).
You would want to make sure that you do this before implementing changes (hopefully improvements) so that you can compare a before and after situation. Ultimatley management wants to know the cost to implement, the cost reduction from the change, and things like payback (how long before the cost reduction equals the cost to implement).
www.advancedmanufacturing.com
www.advancedmanufacturing.com/pdfs/AMjan01.pdf (go to page 21 for the definition)
Sorry, I can't post links yet.
Since you are looking specifically for office process you might look to whatever the Labor office of Canada is called to get additional information. I know I had found a reference to the PFD percentage of about 9% at a US bureau of labor site.