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In the last 5 years, my company has outsourced a lot of our end products to other manufacturers in private label agreements. Parts may be made to our specs, or may be to the supplier's specs, if they are similar to ours.
Our customers are generally not privvy to this information.
So I face a dilemma when I'm asked to do a supplier quality self-assessment, because I cannot speak to the details of our supplier's quality systems.
Marketing is reluctant to disclose to our supplier who our customer is, so sending the customer survey to them directly is not allowed.
Does anyone else have this problem, and if so, how do you handle it?
Our customers are generally not privvy to this information.
So I face a dilemma when I'm asked to do a supplier quality self-assessment, because I cannot speak to the details of our supplier's quality systems.
Marketing is reluctant to disclose to our supplier who our customer is, so sending the customer survey to them directly is not allowed.
Does anyone else have this problem, and if so, how do you handle it?
