Hardcopy or electronic CAR (Corrective Action Request) form (& others)?

S

SSwanson

#11
We use the paper copy in the lab because not all areas have a PC.

Most of my customers that I audit use paper.

The weakness of an electronic system, in my opinion and what I have seen, is that the electronic system is not used to identify trends and preventive actions. Many times the analysis of why the error occured is not documented.

This is not to say that the electronic is less effective, because I believe that a properly designed electronic system can be more effective. The weakness of the electronic system is that the automated system is not constructed properly to allow key word searches, SQL searches, etc. If the system is designed only as a replacement for paper, okay... but a great system will have a few more bells and whistles that will assist management to bring failures and errors under control.
 
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I

Ingeniero1

#12
For the time being, we also will use the paper, hardcopy route for the 'closed' or completed form.

Alex
 
L

Laura M

#13
One company I work with developed an intranet based database for CAR's and PAR's. It has a "new report" function, an "edit function" various fields to complete - some with drop downs, and a "close" function. Currently sorts only by open/closed, but plans include by customer, type of N/C etc. It's the easiest electronic system I've seen. I suppose there is a commercially available one, but this was very easy for their IT person to do "for fun." I'm quoting a similar system for another company. Since I'm not computer savvy, (just a user), I can't elaborate on the system's underlying software, but I think he houses the data in an Access table.

Laura
 

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#14
I bet I could make a decent CAR system with just one or more spreadsheets. Proprietary, potentially bug-ridden software is not needed.

I could make the forms, and have another worksheet with a series of columns for notations within the various action steps. I can assign point values to severity and/or outcomes if desired, and send all the data to graphs showing trends. Spreadsheets can be "mined" with the database tools too, and the file can be backed up on disks for both workable and durable record keeping. CARs can be thus sorted by number, date, department or what have you. I could, I believe, even set them up with true/false statements to show closure without scrolling to the end of the row.

It would be an interesting little project.
 
C

C Emmons

#15
Laura M said:
One company I work with developed an intranet based database for CAR's and PAR's. It has a "new report" function, an "edit function" various fields to complete - some with drop downs, and a "close" function. Currently sorts only by open/closed, but plans include by customer, type of N/C etc. It's the easiest electronic system I've seen. I suppose there is a commercially available one, but this was very easy for their IT person to do "for fun." I'm quoting a similar system for another company. Since I'm not computer savvy, (just a user), I can't elaborate on the system's underlying software, but I think he houses the data in an Access table.

Laura
This is along the lines of what we do in our company. I am not the IT person, just told them what I wanted. We actually have our tied to the email system from the database. If one is issued, it send email notification with a link to the MR for assignment. The MR assigns, clicks update and the responsible party gets an email with a link for investigation, etc etc. Kind of like playing Hot Potato HA!! Works great
 
C

carolk79

#16
We have purchased a toolkit program that does the same thing. Someone originates the CAR and then forwards it to whom ever is going to investigate the matter. Then that person forwards to the action planner and then the doc goes for verification. This is all done within the system and accessed on an individual To Do list. We have just purchased it and the system is not completely implemented but it seems to work well. My question to you guys is: Do we have to have a signature on the CAR???? I haven't been doing this long and have just taken over someone else's system so I am kind of just doing what they were. Thanks for any input. :confused:
 

RoxaneB

Super Moderator
Super Moderator
#17
carolk79 said:
We have purchased a toolkit program that does the same thing. Someone originates the CAR and then forwards it to whom ever is going to investigate the matter. Then that person forwards to the action planner and then the doc goes for verification. This is all done within the system and accessed on an individual To Do list. We have just purchased it and the system is not completely implemented but it seems to work well. My question to you guys is: Do we have to have a signature on the CAR???? I haven't been doing this long and have just taken over someone else's system so I am kind of just doing what they were. Thanks for any input. :confused:
If you mean an official looking signature (i.e., that scrawl most of us generate when signing for the restaurant bill), my answer is no.

But how does this software show that the person actually did what they were to do? How does it show that when the CAR was forwarded to the Action Planner, that the Action Planner planned the actions and was the suitable person to do so. If I have a CAR for HR, that's where the Actions should come from...not from someone in Shipping. Names help establish that the right people are involved in addressing the problem
 
C

C Emmons

#18
Before we went online with our electroinc CAR system (Intra net based, programmed in house). I checked with our 3rd party auditor. As long as we could ensure the person identified was actually the one who completed we would be fine. Everyone signs on with a password. If they issue or answer from their machine, the system automatically captures their email address (name) and fills in as appropriate.
 
C

carolk79

#19
Thanks

Thanks for the input
We do have certain people that can do different things and they are issued certain permissions in the toolkkit: some can edit while others can only veiw. It is all controlled by passwords. I think I will be just fine without written signatures. Thank you :thanx:
 
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