Has Anyone Had Trouble with IMDS 8.0?

Reluctance

Involved In Discussions
#11
According to the IMDS Public Pages concerning sending out password reset email messages, "there is rarely (<0.1%) any error message from the recipient computer and from our perspective, it has been delivered." https://www.mdsystem.com/magnoliaPublic/en/public/faq/GenInfo/Password.html

Their canned response is "No error message and no e-mail? Your e-mail system is blocking e-mails from [email protected]. You will have to work with your IT department to resolve the issue as you will never receive a password until the problem is fixed."

Don't shoot the messenger, but are you absolutely certain that your email service is not blocking their messages to you? No really, did you actually check with your IT people?

There are only two other possible areas I would suggest looking into concerning the lagging performance but beyond that I think you are stuck with trying to get help from the IMDS help desk.
One is related to your internet browser. IMDS has some recommendations listed here https://www.mdsystem.com/magnoliaPublic/en/public/system.html. One item of note is that they explicitly do not support Internet Explorer version 6, which should only be the case if you are using Windows XP. Also only Internet Explorer 8 and Mozilla Firefox have been explicitly tested for proper function with IMDS 8.0. You may also try clearing your browser's cache, cookies, etc related to IMDS. I don't believe that IMDS makes extensive use of these but perhaps they are conflicting with the "new" system.
The other may be related to your internet connection speed and the secure connection interface of IMDS. There previously was a tool built into IMDS to check your connection speed and response times, but it appears that this has not been retained in the 8.0 version. Part of ensuring a secure connection is limiting the amount of time available to complete a transaction. If your connection speed is forcing this transaction to exceed the allowable time limit there will be errors. How the errors are handled though is another story. If the software has been written to "fail gracefully" often there is no feedback that the error occurred leading to much confusion and consternation on the part of users. For some reason this is preferred in many cases instead of "scaring" the user with warnings and error messages. In either case the only recourse to uncover if this is true is to seek help from the technical support people.


Hopefully some of this helps, if not feel free to come up with some creative rants about corporate structure, out-of-touch programmers, and foreign companies not understanding American culture and business practices.:)
 
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Jim Wynne

Staff member
Admin
#12
According to the IMDS Public Pages concerning sending out password reset email messages, "there is rarely (<0.1%) any error message from the recipient computer and from our perspective, it has been delivered." https://www.mdsystem.com/magnoliaPublic/en/public/faq/GenInfo/Password.html

Their canned response is "No error message and no e-mail? Your e-mail system is blocking e-mails from [email protected]. You will have to work with your IT department to resolve the issue as you will never receive a password until the problem is fixed."Don't shoot the messenger, but are you absolutely certain that your email service is not blocking their messages to you? No really, did you actually check with your IT people?
There is no problem with our email system blocking anything. Yesterday while I was struggling with getting logged in, I requested verification of my user name from the system and the confirming email message was promptly received. This is definitely a problem on their end.


There are only two other possible areas I would suggest looking into concerning the lagging performance but beyond that I think you are stuck with trying to get help from the IMDS help desk.
One is related to your internet browser. IMDS has some recommendations listed here https://www.mdsystem.com/magnoliaPublic/en/public/system.html. One item of note is that they explicitly do not support Internet Explorer version 6, which should only be the case if you are using Windows XP. Also only Internet Explorer 8 and Mozilla Firefox have been explicitly tested for proper function with IMDS 8.0. You may also try clearing your browser's cache, cookies, etc related to IMDS. I don't believe that IMDS makes extensive use of these but perhaps they are conflicting with the "new" system.
No browser issues here. The same browser used to connect to the old system should be OK for the new.
The other may be related to your internet connection speed and the secure connection interface of IMDS. There previously was a tool built into IMDS to check your connection speed and response times, but it appears that this has not been retained in the 8.0 version. Part of ensuring a secure connection is limiting the amount of time available to complete a transaction. If your connection speed is forcing this transaction to exceed the allowable time limit there will be errors. How the errors are handled though is another story. If the software has been written to "fail gracefully" often there is no feedback that the error occurred leading to much confusion and consternation on the part of users. For some reason this is preferred in many cases instead of "scaring" the user with warnings and error messages. In either case the only recourse to uncover if this is true is to seek help from the technical support people.
Hopefully some of this helps, if not feel free to come up with some creative rants about corporate structure, out-of-touch programmers, and foreign companies not understanding American culture and business practices.:)
Speed isn't an issue either. Your tips may well help someone who's having issues, so thanks for sharing. In my own case, as I said, I'm as sure as I can be that this is an IMDS problem. At least at the moment I have one working logon that I can use.
 

Jim Wynne

Staff member
Admin
#13
I've encountered a new headache with the new 8.0 IMDS system. Normally when a submission has been approved or rejected, the system generates an email message to all of the company's registered users. That seems to be happening only sporadically now. I did 4 submissions between Friday (9-27) and yesterday and all four of them were approved today, but I got an email from the system for only one of them.

As if it weren't already a big enough PITA to have to log in repeatedly to check the status of a submission, the old internal messaging system in IMDS seems to be gone. There was, for each user, an "inbox" on the site where status message could be found (in addition to the aforementioned emails). I don't see it anymore. There is a search page where you can look for submission status that I think is new.
 

Kales Veggie

People: The Vital Few
#14
I've encountered a new headache with the new 8.0 IMDS system. Normally when a submission has been approved or rejected, the system generates an email message to all of the company's registered users. That seems to be happening only sporadically now. I did 4 submissions between Friday (9-27) and yesterday and all four of them were approved today, but I got an email from the system for only one of them.

As if it weren't already a big enough PITA to have to log in repeatedly to check the status of a submission, the old internal messaging system in IMDS seems to be gone. There was, for each user, an "inbox" on the site where status message could be found (in addition to the aforementioned emails). I don't see it anymore. There is a search page where you can look for submission status that I think is new.
Another annoyance is that the email notification in the old version included the user id, making it easy to determine the account to log into. I manage over 10 IMDS accounts.
 

Jim Wynne

Staff member
Admin
#15
Another annoyance is that the email notification in the old version included the user id, making it easy to determine the account to log into. I manage over 10 IMDS accounts.
I was just looking at some before and after email notifications, and ours never included the user ID. The new email notifications are formatted a little differently, but they contain the same information--see the attachment. The one on top is the old version.
 

Attachments

Kales Veggie

People: The Vital Few
#16
I was just looking at some before and after email notifications, and ours never included the user ID. The new email notifications are formatted a little differently, but they contain the same information--see the attachment. The one on top is the old version.
The old email has this at the bottom:

"If you think you received this e-mail by mistake or you do not wish to get any further e-mails, you can unsubscribe here:
https://www.mdsystem.com/Unsubscribe.do?us=gpakxxxx&la=en&id=-xxxxxxxxx"

(I replaced details with "xxx")

The new email does not have this.
 
Q

qaderrik

#17
A suggestion from HP at the IMDS conference two weeks ago

Use Firefox browser to improve performance

Internet Explorer is not good to use
 

Kales Veggie

People: The Vital Few
#18
A suggestion from HP at the IMDS conference two weeks ago

Use Firefox browser to improve performance

Internet Explorer is not good to use
I was at the conference. Chuck LePard from HP told me the same thing about IE, however on 7/25 the IMDS helpdesk wrote me to use IE.

I am now using Chrome most of the time, recommended now by HP.
 
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