Has anyone implemented SPC in the Laboratory Testing/Service Industry

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Aaron Lupo

Has anyone implemented SPC in the Lab.Testing/Service Industry before? If so I was wondering if you would be able to share how you were able to do it.
 
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Atul Khandekar

Two examples of SPC I know of both had 'time' as a measurable characteristic with one sided spec limit (only upper) :
1. Time taken at the counter for checking out frim a five star hotel
2. At an Electronic Goods service station, time required to attend to customer's complaints.

Variable charts were used to monitor the process, and it was improved by identifying and removing assignable causes in the system.

A friend of mine has done research in this subject. I'll discuss with him and post any interesting points here.
-Atul.
 
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