Have you ever felt ripped off by an auditors performance?

J

jcbodie

#41
Chrytonia said:
That's your internal auditors job.

If your surveillance audit comes around an you get a Jiffy Lube oil change in less than 30 minutes it's so they'll be invited back next time. It is your internal auditing that can be the most effective for change.

I agree with Aaron, although I'm biased. :lol: But I also say "That's your Internal Auditors' Job ", too. :tg: I've been a Registrar Auditor since 1993 and I always tell folks your Internal Auditors are a very integral part of your QMS and deserve your support. They are your first line of defense and they have a tough job, as they must audit a fellow employee/dept. one day and then come back and work with the same folks the next day. Not easy. However, they should be finding the MAJOR'S, Chrytonia, because if they're not, that doesn't say much for the effectiveness of your Internal Audit Process (or training of the Auditors or support of the Internal Auditors by your site Management, who may not be happy when the IA's DO find something). I am the first one to tell a site, a 3rd Party Auditor comes in and takes a (hopefully) random and representative sample of what's happening, but that doesn't mean we are perfect or can find all the problems, within the time frame we're given. That isn't to say I'm a "soft" Auditor either. As a matter of fact, I've had sites write "Thank you" notes to my Management, for finding MAJOR's which have delayed a customers' registration. I like to think I'm "firm, but fair", but certainly not "soft". JMHO and experience.
 
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C

Chrytonia

#42
Of course, my point was that the internal audits should be used to determine discrepancies on the system and they should have enough teeth to get a situation corrected.

But I also feel the various companies established to 'monitor' the effectiveness of the implementation rely on cheery reports for repeat business. This diminishes the ability to properly improve.
 
J

jcbodie

#43
Chrytonia said:
But I also feel the various companies established to 'monitor' the effectiveness of the implementation rely on cheery reports for repeat business. This diminishes the ability to properly improve.

How many of the registrars have you actually had direct contact with, to support this statement? I've worked for 2 different major ones, and I wouldn't call my reports "cheery" and motivated to get "repeat business". If you've had a bad experience, so be it. You should be requesting another assessor or looking for a new registrar. You get what you pay for and if you're not satisfied, there are plenty of other options out there, including not being ISO registered or getting a new job where you don't have to deal with the Standard.

And, I certainly hope no one belittles your professionalism by referring to you as a "jiffy lube" operation.
 
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