Does anyone have an issue with your auditors pencil whipping through your audits? I had three audits done from different levels for the same area today and three different answers. Does anyone have a list of questions that they would share for an example of questions? My company is a job shop, not an assembly line like Chysler or GM. Does anyone else have this situation?
Thanks
If you are using LPA:
1) does the audit take more than 15 min?
2) does the audit sheet have more than 12 questions?
3) are the questions allow open answers? (not yes/no).
4) the questions have been developed by a team familiar with the "risks"
5) the questions are not specific?
6) Management is not interested in the results and follow-up action.
7) Program is ran by quality only.
If the above is true, your risk of pencil whipping is significant.
The LPA questions should be concise, define what is compliant and not compliant, be based on the risk to your customer and your company.
An open ended questions such as "Are all operators were their required PPE?" or "Are all rabbits ran at the beginning of the shift?" are useless, be requirement is not clear. "All" is difficult to determine.
A good question would be (all depending on your situation):
Q: Are the 3 rabbits for the leak tester in station 4 ran at the beginning of each shift, has the operator recorded the resulting values on the check sheet and were actions taken and recorded when values are outside the specification?
WHY: not running the rabbits can cause NC parts being shipping to the customer.
HOW: ask the operator and review the check sheet at station 4.