yep
I thought ***DEAD LINK REMOVED*** had a reasonable amount of info.
With QS9000, AS9000, TL9000, TE9000, FS9000, etc, etc. we have industries recognising the benefits of management systems, but also identifying that ISO9000 doesn't suit them in the whole.
Good on them for taking quality an extra step - and ****, if we could get reasonable service from a bank wouldn't we be happy?
Or the gas station, or the grocery store, or the dept store, clothes shop, jewellers, panel beaters,....................