Help Me. Non conformitty in External Audit

[delcarmenbe]

Hi everyone.

First of all. I appreciate the support that you can give me.

I have a problem. In my last audit I had some non conformitys.

The first one is about directed material. Our client has a directed provider and when We receive it like input for our process. We don't inspect this material, because We don't receive the inspection reports. Our auditor told us that We must ensure that this material is compliant. But it isn't in our power that we can receive any information or reports that we can use for to inspection

Then, How you can comply whit this point? and how you can response this point?

the second one is about information that wasn't declarate in our quality system. For example there was a support process that wasn't incluide like a support process and also there was a a support location that wasn't upgrade (this headquarters abroad anymore bring us support)
my question is,
how I demostrate the effectiveness the actions? Wich could be a evidence?

Please I apreciate your answers and opinions.

Regards

 

[Mikey324]

I have a question. For the first NC you mention, I understand you receive a product, but don't receive any inspection reports. My question is, do you do anything with it? Like inspect the containers for damage? Look for damaged material? Anything? Are you able to tell in any way if it is good material or defective? I think it would be doubtful that you can't inspect in some way.

Is this material being added to the part you supply? There would most likely be some things you want to check on you own before releasing it to your production. That would save you some time later down the line.

 

[blackholequasar]

For things like this, it does help to have the actual write-up that the auditor provided to you. It references the parts of the standard that they are bringing under question.

As far as incoming inspection... Are you guys a broker or distributor of goods? Even so, at minimum I would think a visual inspection could be performed on incoming goods. Especially those that do not have any certification or inspection data with it.

 

[Mikey324]

We also do some storage only jobs. Material comes to us, we place it in storage, and ship it when requested.

Even with that, we perform an inspection at receipt. That includes making sure what was delivered matches the bill of lading, that the quantity and weight of the material matches the BOL, that the packaging is in good shape, and that overall nothing looks damaged. We also cant get into the chemical composition, but there is no need to for our process. We inspect what can be inspected.

I am sure you have these same opportunities.

 

[delcarmenbe]

I have a question. For the first NC you mention, I understand you receive a product, but don't receive any inspection reports. My question is, do you do anything with it? Like inspect the containers for damage? Look for damaged material? Anything? Are you able to tell in any way if it is good material or defective? I think it would be doubtful that you can't inspect in some way.

Is this material being added to the part you supply? There would most likely be some things you want to check on you own before releasing it to your production. That would save you some time later down the line.

Not, Currently We don't do nothing about the directed material

 

[Mikey324]

Not, Currently We don't do nothing about the directed material

Ok. I would start doing some sort of inspection as soon as possible. If not, how are you even sure the right stuff got delivered??

 

[delcarmenbe]

For things like this, it does help to have the actual write-up that the auditor provided to you. It references the parts of the standard that they are bringing under question.

As far as incoming inspection... Are you guys a broker or distributor of goods? Even so, at minimum I would think a visual inspection could be performed on incoming goods. Especially those that do not have any certification or inspection data with it.

We´re a automotive industry. This material goes inside of our final product. And that final product one we send to our client.

 

[blackholequasar]

We´re a automotive industry. This material goes inside of our final product. And that final product one we send to our client.

As others have suggested, I would implement an inspection prior to installation into your final product. There is a risk of nonconforming items going into the final product that you send to your client, then it is the manufacturing facility's responsibility to ensure due diligence. I think implementing those measures is the only real solution to this nonconformance!

 

[delcarmenbe]

Ok. I would start doing some sort of inspection as soon as possible. If not, how are you even sure the right stuff got delivered??

The problem is like that is directed material We don't have access to inpections reports. This has been handled of this manner.
We could do visual inspection, but this inspection would be just for apperance. But it won't be for specs or functionability.
and that is my doubt about the fulfillment

 

[Mikey324]

The problem is like that is directed material We don't have access to inpections reports. This has been handled of this manner.
We could do visual inspection, but this inspection would be just for apperance. But it won't be for specs or functionability.
and that is my doubt about the fulfillment

You have no incoming paperwork showing what the material is? And you customer hasn't supplied you with any way to verify you are receiving what is expected? This sounds like an error waiting to happen, and potentially very large scale if you truly check nothing on the incoming product.

Even with it being a customer directed source, you must be able to verify you are using acceptable material in your part.