B
Bob_M
OK I've started work on our Quality Manual this week which is where our Quality Policy and Objectives will be documented.
Upon reading our current ISO 9001:1994 based manual, most of the "documented" objective are very nice but they are really just concepts and not MEASURABLE quality goals or objectives.
I am looking for some inspiration and/or example of some "documented" objectives that are in use, are useful, (and passed certification).
We have slowly started to define SOME measurable goals for various departments which we are trying to adhere to and report on monthly (staff/managment review meetings). But I/we do not have a lot of time to get them documented for our pre-assessment.
Type of company:
SMALL metal stamping and sheet metal spot welding company.
Currently under 30 employees total.
Examples of things we are currently trying to measure/report on/act on:
Unfortunately, I/we currently don't know what/how to "document" our official quality objectives.
Any tips or samples are appreciated.
Upon reading our current ISO 9001:1994 based manual, most of the "documented" objective are very nice but they are really just concepts and not MEASURABLE quality goals or objectives.
I am looking for some inspiration and/or example of some "documented" objectives that are in use, are useful, (and passed certification).
We have slowly started to define SOME measurable goals for various departments which we are trying to adhere to and report on monthly (staff/managment review meetings). But I/we do not have a lot of time to get them documented for our pre-assessment.
Type of company:
SMALL metal stamping and sheet metal spot welding company.
Currently under 30 employees total.
Examples of things we are currently trying to measure/report on/act on:
- Scrap dollars, Scrap quantities, and reasons for large quantities or dollars. (Production)
Overtime and miscellaneous production time tracking.
On-Time Delievery
General / Specific Customer Satisfaction / Complaints
Sales and Accounting info and goals
Purchasing info and ratios
Vendor performance / problems
Typical Management Review Stuff: Internal Audits, NC's, Rejects, etc.
Unfortunately, I/we currently don't know what/how to "document" our official quality objectives.
Any tips or samples are appreciated.