Jennifer ok maybe most of my answers above will fill in the blanks for you, I am a qualified Quality manager MSc degree and internal auditor trained also. I have a non-conformance spreadsheet that is set up tyo track all non-conformances but what I dont have is any info prior to me starting here the previous deviant wiped the majority of info off the system.( to cover his tracks i presume). Anyway no previous audits done. I smoothed over the BSI Auditor as I know how to get around these things and this only went down as an advisory non conformance as i was not here from the last audit which was generally nice of him to do. But i have to get it done this time. I wrote the audit form for my last company which was used with comparitive ease as management were up on quality and wanted to be involved so it does and can run very simple.
Now the problem i have here is I am having to write everything from scratch from the beginning there was no manual no process no flow charts no maps no work instructions on top of this i have other things to do like ISIR, PPAP, First offs last offs general quality issues and the whole of the health and safety side to consider as i also have to look after that which i ahve also wrote a manual for.
Hmmm, no e-records were backed up, or did he delete them too? What about management reviews showing audit results? Were no audits done, or are no records of the audits available? These are vastly different issues. What makes it clear to you?
I just have a measely Bachelors and 18 years of QA experience, so unfortunately I still think your paperwork looks complicated if I were to use it. And, based on the plate load you have, I would think you'd want it to be simpler so others could help out. If the thing looks complicated, why should people care about it when it's not their primary job?
As Sidney said, this was a major failure and your registrar did you no favors in assigning an "advisory" nonconformance (I agree, that's nonsense) when having a major may have helped you get resources from management to resolve this. Now you are dealing with the same need, only not having it recognized as the serious issue it is.
What makes you feel as though people are only interested in quality if there is a problem?