S
Everyone,
As my background is strictly manufacturing, I have having a hard time explaining that a "service" can have a nonconforming state. I am also having a hard time incorporating this thought process into our "product" nonconforming procedure.
Can anyone give me any ideas on how a "service" nonconformance can be documented? To add insult to injury, our largest client is 98% of our service nonconformances. Unfortunately, they have implemented a system that removes our ability to log any service "exceptions" into our system (we were able to prior to this new system). Without duplicating work, we don't have access to this data. This client is governmental, they don't like sharing. Am I stuck duplicating data so I can show control of "service" nonconformances?
:mg:
John
As my background is strictly manufacturing, I have having a hard time explaining that a "service" can have a nonconforming state. I am also having a hard time incorporating this thought process into our "product" nonconforming procedure.
Can anyone give me any ideas on how a "service" nonconformance can be documented? To add insult to injury, our largest client is 98% of our service nonconformances. Unfortunately, they have implemented a system that removes our ability to log any service "exceptions" into our system (we were able to prior to this new system). Without duplicating work, we don't have access to this data. This client is governmental, they don't like sharing. Am I stuck duplicating data so I can show control of "service" nonconformances?
:mg:
John
