How best to report RMA (Returned Material Authorization) trends

P

pampoon

#1
As the new Quality Manager (1 1/2yrs) I'm tasked with reporting quality trends each quarter. The one thing that I haven't been able to get my head around is how to accurately report Warranty Return trends.

I can show RMAs increasing or decreasing by quarter or by month.

I can show RMAs increasing or decreasing vs the same period last year.

The problem I face is that the volume of new units shipped this year is down from last year which makes the number of RMAs appear to be much higher.

Our warranty period is one year. So do I show RMAs as a percentage of units shipped one year ago? Do I try to factor in the age of each RMA unit?

Help me Oprah Winfrey! :frust:
 
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SteelMaiden

Super Moderator
Super Moderator
#2
Re: How best to report RMA trends.

First of all, your management probably already realizes that returns are out of sync with production happening right now. I think most of us have faced this, and there is not a perfect solution (that I've encountered:D) So, let your management team assist you in finding the most meaningful presentation of data for your company.
 

CarolX

Super Moderator
Super Moderator
#3
Re: How best to report RMA trends.

What about showing as a percentage of sales instead of a percentage of units?
 

Stijloor

Staff member
Super Moderator
#4
Re: How best to report RMA trends.

What about showing as a percentage of sales instead of a percentage of units?
I agree with CarolX. A percentage of sales will give a much better (relative) measurement.

You can break it down further as a percentage of sales per customer, customer group or product group.

Stijloor.
 
Q

quality1

#5
My RMA department show RMA $ for a specific line of product compared to % of sales of that product. This will give better information as where we should concentrate on. :tg:
 
P

persistence

#6
I think you should first identify the date period when the products in your RMA subset data got produced or manufactured and then compare your RMA numbers with those production numbers.
 
P

puddlejumper

#7
My RMA department show RMA $ for a specific line of product compared to % of sales of that product. This will give better information as where we should concentrate on. :tg:
I am just finishing my documentation for TS although I am compliant. What i do not have is a proper way to have nonconforming product returned to us from non-automotive companies. I want to follow an RMA style of documentation. I want to be able to track the quantity, as well as the returned cost value. I have a corrective action and non-conformance form which I combine but i would like to have another way to document the returns. Implementation is always my biggest issue at my company.
 
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