Re: Minimal documentation
db said:
They built a matrix showing the tasks and the names and then rate the employees on each task (whether they perform it or not). The rating is:
0 = Unaware of task
1 = They have awareness, but cannot perform
2 = They can perform, but need supervision
3 = They can perform without supervision
4 = They can instruct others
A number 4 doesn’t have to be an expert, and a number 3 might be an expert. To get to number 4 the employee must be able to show they have the ability to train others (patience, communicative skills, etc)
I ran across these definitions of competency in a monthly news letter that we get. I've modified it somewhat to make it more relevant:
1. Unconscious Incompetence: "We don't know that we don't know."
The Foreman wants to write a procedure like he sees others write. But he doesn't know that he doesn't know how to write it.
2. Conscious Incompetence: "We know that we don't know."
This same Foreman tries to write a procedure and falls unconscience due to a brain drain. He has immediately gone from Stage 1 to Stage 2.
3. Conscious Competence: "We work at what we don't know."
Here we made a conscious effort at learning a new skill. Now the foreman learns how to use a dictionary and starts to construct basic sentences and is consciously thinking of where he is going to put the period.
4. Unconscious Competence: "We don't have to think about knowing it."
Here the skill happens automatically at an unconscious level.
The foreman gives the assignment to the MR. Now, he can whistle, talk, shout, chew gum and do other things with his mind at the same time.
