Hello All -
We recently had a labeling error occur and I am trying to put together a solid corrective action so it doesnt happen again.
A little background: We produce plastic pellets to medical companies who extrude the material into catheters or other medical devices.
We produce a drastic amount of different compounds, all different colors, resin types, etc.
All the finished product is packaged in the same white, hard plastic containers. On the outside of the containers a temporary label is attached by production to identify the customer, product, lot number, weight.
When QC has finished their final inspection - They attach a green accepted sticker to the white container, zip tie the bag closed and the cover is sealed shut.
What had happened is that there were several containers in one area, all for the same customer. Our Shipping employee placed the shipping label for "Product A" onto the container for "Product B" a different product.
How can I prevent this from happening again? I mean, really, she was obviously rushing and didn't look at the temp label close enough to see that it was the wrong material.
All I can think of at this point is to hire someone to help her with shipping so she isn't rushing around.
Thoughts / Questions?
Thanks!
We recently had a labeling error occur and I am trying to put together a solid corrective action so it doesnt happen again.
A little background: We produce plastic pellets to medical companies who extrude the material into catheters or other medical devices.
We produce a drastic amount of different compounds, all different colors, resin types, etc.
All the finished product is packaged in the same white, hard plastic containers. On the outside of the containers a temporary label is attached by production to identify the customer, product, lot number, weight.
When QC has finished their final inspection - They attach a green accepted sticker to the white container, zip tie the bag closed and the cover is sealed shut.
What had happened is that there were several containers in one area, all for the same customer. Our Shipping employee placed the shipping label for "Product A" onto the container for "Product B" a different product.
How can I prevent this from happening again? I mean, really, she was obviously rushing and didn't look at the temp label close enough to see that it was the wrong material.
All I can think of at this point is to hire someone to help her with shipping so she isn't rushing around.
Thoughts / Questions?
Thanks!