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How Can I Prevent A Labeling Error?

Ninja

Looking for Reality
Staff member
Super Moderator
#11
Are you talking about the shipping labels or the temp labels?
I figure this is what Jim meant...if not, it is what I mean...

Can production put the official shipping label on the container?

If it fails QC, put a REJECT label right across the shipping label.
Assuming it passes QC, no relabeling is required.
Why do it twice and run the risk of error if you can just do it the once?

If production knows enough to label with product, customer, qty, etc....why not just have them put the label on it and be done with it?
 
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David-D

Involved In Discussions
#13
I'd agree with the previous poster who suggested moving it upstream to minimize opportunities for error but I'd add a bit more.

First, I'd suggest combining the two labels (product information and shipping information) as one and installing them early (at/before filling); the label couldeven include barcoding to confirm weights, material, etc at time of filling or to give tradability during movement, release, shipping, etc.

I think having QC put a label on it to reject and otherwise assuming it is good is a high risk. Any bypassing of QC could accidentally get uninspected or nonconforming material to be accidentally released/shipped. There is the same issue if it potentially is accidentally removed. Instead, I'd put a large area on the base label stating that it is NOT released for shipment. When it finally is approved by QC they then paste an approved label over the message obliterating/obscuring it only once it is approved for release. Alteratively, you could otherwise remove/obliterate the part that says don't release but it is probably nicer to explicitly label that the product is good.

This will be a bit more intensive but should be morr mistake proof. Hopefully, it could also be directly integrated with the ordering system to generate/populate/create the labels. The incorporation of barcodes (1 or 2D) will also help for tracking now or in the the future depending on your current capabilities of your systems and potentially add further protection and value.

As an aside, you also might consider in the long run looking at some of the current inkjet type printing capabilities now available to automatically mark/label the containers; there seems to be some pretty good capabilities out there now.

David
 

Wes Bucey

Prophet of Profit
#14
I would have to observe the process from raw material to shipping dock to be certain, but my past experience tells me there are several options to mistake proof the process of labeling. First, and foremost, of course, is to understand the problem is with the process, NOT WITH THE INDIVIDUAL APPLYING THE LABEL! (the comment "Recently we had another issue where she switched up the packing slip documents between two other shipments." means the company is aiming at the employee, NOT the process.")

NOTE the sample label mentioned does not seem to be attached.

I presume, from the OP description, the REAL packaging of product is done in flexible plastic bags which are then inserted in sturdy plastic cartons to protect them from damage during shipping and storage. It appears that labels need to be affixed to the plastic bags first, then to the outer container.

POSSIBLE ROUTE TO CONSIDER:

Sometimes, management and employees are so indoctrinated into a current system they simply can't envision another process to incorporate mistake proofing measures. In such cases, it may be worthwhile to bring in an "expert from afar" to look at the process with new eyes. There are a number of sources of such experts ranging from independent consultants to label company staffers who can provide this expertise.
 
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