Training Effectiveness
Raffy,
I read a book about 10 years ago or so by a guy named Kilpatrick (spelling). In this book, he outlined 4 levels of measuring training effectiveness. Quickly;
Level 1: Smile sheets, did the trainee enjoy the training. The worst method, no real effectiveness measured.
Level 2: Pre/Post tests. Better, it measures knowledge gain, but doesn’t answer if the trainee can perform.
Level 3: On-the-job evaluation. This is the best level (IMHO). It asks if the trainee can now perform what was trained.
Level 4: Economic impact: This measures how much the organization gained as a result of the training. Excellent idea, but there are so many competing factors in financial impact, it would be almost impossible to determine (once again, IMHO)
I checked Amazon.com. I couldn’t find any reference to the book, which makes me think I have the name wrong. Can anyone else fill in the gaps?
Dave B (the other Dave)