How do I satisfy 4.1 - Identify and determine the sequence and interaction processes

[apestate]

how do I satisfy 4.1 processes

have I identified and determined the sequence and interaction of our processes? this is going to be a page in a quality manual meant to do just that. it starts off with inputs to management activities, and the outputs of management activities are the inputs to providing resources.

is this sufficient documentation to satisfy the process clauses of 4.1? I want to identify processes (using management activities, provision of resources, product realization and measurement). does this list do anything else or am I wasting my time


Audit Results
Customer Feedback
Process Performance And Product Conformity
Status Of Preventive And Corrective Actions
Previous Management Review Actions
Recommendations For Improvement
Product Orders

Management Activities

Communication With The Organization
Determination Of Product Requirements
QMS Planning
Product Planning
Quality Objectives
Training
Review
Resource Needs
Control of processes
Control of outsourced processes
Scheduling

Provision Of Resources

Communication With Scheduling & Production
Raw Materials
Tooling
Purchasing Information
Receivers

Product Realization

Communication With Scheduling & Quality Control
Materials and Product Movement
Processing
Finished Product
Product Travellers
Machine Setup Information

Measurement

Communication With Scheduling & Production
Measurement Results
Nonconforming Product Hold
Audit Results
Customer Feedback
Process Performance And Product Conformity Information
Preventive And Corrective Actions
Recommendations For Improvement
Quality Objectives Information
Reporting to Management

 

[BadgerMan]

I want to identify processes (using management activities, provision of resources, product realization and measurement). does this list do anything else or am I wasting my timeManagement Activities

I have always felt that this is best addressed using a macro-level flow chart showing how the elements (and pertinent documents) of the QMS interact.

 

[The Taz!]

I've found that generating a top level flow chart with supporting turtle diagrams showing the process in each block works well. In place of the turtle diagram, you could use a Ishakawa Fishbone diagram of sorts to show the inputs at one end, and the outputs at the other. The rest of the info (Who's, How's, Criteria, With What's) can be branches off the main backbone to illustrate the process of transforming inputs to outputs. Measureables are another box and usually feed the Mgt Rev process.

Hope this is of help.

 

[sal881vw]

Hi atetsade,
I agree, I think the following links may be of some help,
www .phxlogistics .com /library/QA_Manual.pdf [DEAD LINK]
www.drakausa.com/ pdfsTAM/TamaquaQualitySystemsManagement.pdf

 

[RG Ohidy]

I would advise you also to flow chart you process. I defined all of the major procedures/processes and then next to each referenced sub proceures and work instructions. This allows for a nice overview of your system and related procedures and interactions. There are some examples out there that I have seen that show just this.

 

[mshell]

There are some excellent examples of flowcharts somewhere in the forums. Try searching for sequence and interaction.

 

[Greg B]

Hi atetsade,
I agree, I think the following links may be of some help,

DEAD LINKS REMOVED.

Sal,
I like the style of your manual in PDF. I have recently purchased Adobe (writer) and am keen to use the hyperlink headings links.

atetsade,
I agree with michelle (mshell) there are some excellent threads in this forum discussing flowhcarts and process mapping. Just do a search and you will be dazzled by the abundance of fantastic information on these topics. There are probably a number of links at the bottom of this page.

Greg B