How do I show the Interaction of Processes in the Quality Manual referring to 4.1(b)?

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#11
Re: How do I show the interaction of processes in the quality manual refering to 4.1(

The preferred method is to ask others to contact you by PM or email accessible by clicking on your user name.
If anyone can help within this thread (yes, I know it's an 'oldie'), that would be good.
 
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howste

Thaumaturge
Super Moderator
#12
Re: How do I show the interaction of processes in the quality manual refering to 4.1(

Hi,
I am varadarajan.
Hello to all.
This attachment which I made for ISO could be helpful

:):agree:
Hi Varadarajan,

What are the interactions between the processes in your diagram? Also, does your organization buy or produce any product? I don't see where that is shown anywhere. :confused:
 
V

Varadarajan

#13
Re: How do I show the Interaction of Processes in the Quality Manual referring to 4.1

Hi,
My Company is Design services provider(With CAD,catia ETC.)for various engineering sectors.

The Interactions are only limited with Design,Quality check,& Marketing.

The purchases are limited to PC hard ware & SOFT WARE like CATIA & CAD.

Regards,
Varadarajan
 

Patricia Ravanello

Quite Involved in Discussions
#14
Re: Sample process model map

The attached ppt file depicts the 13 principal processes that we have identified for our business. Suggestions & comments solicited.
While I laud your efforts and success at reducing your principal processes to just 13, it amazes me that among them, you don't include two of the most important management processes for monitoring and controlling your operating system, those being:

1) The Internal Audit Process
2) Corrective and Preventive Action​
Also, you have continual improvement twice, and make no mention of the Control of Non-conforming Product, and there's a noted absence of a process to control changes in product or process.

One last thing...while some of your processes certainly appear to be sequential (represented by the arrows), a lot of your arrows make no sense to me at all...and how is "interaction of processes" represented in your diagram?

I would caution any neophytes with regard to the use of this model as a reference.

I don't mean to beat up on you...I hope this helps.

Patricia
 
B

Bob the QE

#15
Re: How do I show the Interaction of Processes in the Quality Manual referring to 4.1

I am not sure if I hit the right thread, but a lot of examples in here show process interaction to the standard, be it ISO or QS. I am working in the AS world so I am looking at the interaction between processes of the QMS (4.2.2 c). In this regard would it be correct for me to show how let's say NCM procedure (8.3) related to Management Review, Quality Objectives or what ever else processes it impacts. I am looking for real value added tool so that the input's and output's of each process can be determined to it's effect(s)

Right, Wrong, or I Aint got a clue ......wrong thread you aint got a clue:eek::lmao:
 
R

Rinascimento

#16
Re: How do I show the Interaction of Processes in the Quality Manual referring to 4.1

While being aware of the point that Patricia Ravanello makes, I wonder if people could comment on our existing diagrams that were produced without the specifics of ISO 9000 in mind.

What would you think a certifying auditor would say?



Hmm. These gifs don't show properly on behind my company's firewall. I might have to work out a better way of showing them. I am away until after the week after Easter, so might not reslve this problem for a while.
 

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J

JaneB

#17
Re: How do I show the Interaction of Processes in the Quality Manual referring to 4.1

What would you think a certifying auditor would say?
Different auditors might say different things.

They appear to me to be more focussed on marketing - viz "look at all this stuff we do". Taken in isolation, I'm not sure what they're supposed to do or illustrate. Colourful, pretty, but to what purpose?

(Not meant as a beat up, just an opinion).
 

Patricia Ravanello

Quite Involved in Discussions
#18
Re: How do I show the Interaction of Processes in the Quality Manual referring to 4.1

While being aware of the point that Patricia Ravanello makes, I wonder if people could comment on our existing diagrams that were produced without the specifics of ISO 9000 in mind.

What would you think a certifying auditor would say?
If the attached Models were not created with ISO 9000 in mind, what was their purpose? It's hard to evaluate their efficacy if we don't know what the objective of the exercise was.

I can see that you've adapted the second document from the ISO 9000 model that is so widely bastardized...and serves no meaningful purpose.

To answer your question, your auditor would probably ask what I did...What's this for...what does it represent...Does everyone in the organization who needs to, understand it's meaning and significance?

I'm all for using local terminology, but sometimes it doesn't make sense or add value to make up a new nomenclature for standardized terms...after all, that's the whole point of standardization.

Patricia
 
B

Bob the QE

#19
Re: How do I show the Interaction of Processes in the Quality Manual referring to 4.1

To Patricia's and Jane's points, when I posted my question my mind set was if I needed to create, write or revise a new or existing procedure how would I really know who's life I was affecting and what implications this document would have. So I set out to do an in-put/out-put type of matrix in relationship to the AS Requirement. I think by doing this my next step is to make a matrix showing relationships between inter company procedure. So with this in mind I would appreciate any input on the attached first matrix. Again I am trying to develop a value added tool, as the examples I have seen and developed in the past really do not offer any value only meet a requirement.


Thanks in advance.
 

Attachments

Patricia Ravanello

Quite Involved in Discussions
#20
Re: How do I show the Interaction of Processes in the Quality Manual referring to 4.1

To Patricia's and Jane's points, when I posted my question my mind set was if I needed to create, write or revise a new or existing procedure how would I really know who's life I was affecting and what implications this document would have. So I set out to do an in-put/out-put type of matrix in relationship to the AS Requirement. I think by doing this my next step is to make a matrix showing relationships between inter company procedure. So with this in mind I would appreciate any input on the attached first matrix. Again I am trying to develop a value added tool, as the examples I have seen and developed in the past really do not offer any value only meet a requirement.


Thanks in advance.
Hi Bob the QE,
I think you're on the right road. I created a similar matrix (see attachment) to help me sort out all the requirements of the respective standards and aligned them with our Key Processes. (Mine is a bit more detailed, because I found by including the actual text of the standard, the document champion could read exactly what the requirement was, and then verify that the intent was met in his/her document)

Anywhere the requirement interfaced on some level with the process, I added a check mark.

Each column of check marks then became the "To Do List" for the person who was Champion of that Procedure. The just go down each column and make sure that their respective procedure captures the identified requirement.

Obviously this document is primarily of use to the System owner and Process Champions.

As you said, next you start checking to define where each Key process interfaces with other Key processes. In my system, this is identified in the flow charts, where other Key processes (or supporting Work Instructions) are highlighted in Red (you could map this out in a Matrix if it serves your purposes). This method lets you know how each Key Process is linked to other Key processes (see second attachment - sample of Internal Audit interface with other Key Processes). In reality, your System Process "Sequence and Interface" Map should capture this requirement. If you send me a message with your e-mail, I'll send you a file to demonstrate how mine does that. The file, unfortunately is too large to upload here.

Sounds like you're on the right path...and doing it so it makes sense, and adds value.

Hope this helps.
Patricia
 

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