How do QFD (Quality Function Deployment) & KANO MODEL fit in a quality system?

K

KHAN786

I WOULD LIKE TO KNOW HOW THE QUALITY FUNCTION DIAGRAM AND KANO MODEL FIT INTO THE QUALITY SYSTEM REQUIREMENTS! ARE THEY ADDITIONS OR REQUIREMENTS OF ISO/QS9000.TO WHICH STANDARD TO THEY APPLY!
ALL REPLIES HIGHLY APPRECIATED
 
C

Christian Lupo

QFD and the Kano model could be used to satisfy the requirements of APQP. I believe if you embrace QFD/HOQ then you will satisfy most of the APQP requirements. The Kano model could also be used to demonstrate your policies for customer satisfaction.

For those of you that have quality policies that say "....we exceed customer expectations" the Kano model would be a perfect example of how you can accomplish this.
 
D

dewie

Could anyone please give the breif description of KANO MODEL or show me where to find the information?
 
K

KAVOSH

Originally posted by dewie:
Could anyone please give the breif description of KANO MODEL or show me where to find the information?
Click to expand...

Please consult ASI (american Supplier Institute)
 
M

Mikael

Quite Involved in Discussions
KHAN786 said:
I WOULD LIKE TO KNOW HOW THE QUALITY FUNCTION DIAGRAM AND KANO MODEL FIT INTO THE QUALITY SYSTEM REQUIREMENTS! ARE THEY ADDITIONS OR REQUIREMENTS OF ISO/QS9000.TO WHICH STANDARD TO THEY APPLY!
ALL REPLIES HIGHLY APPRECIATED
Click to expand...
Matzler & Hinterhuber (1998). They introduced one version of how to integrate the Kano-model and HOQ.
 
H

harry

Trusted Information Resource
Mikes Quality said:
Matzler & Hinterhuber (1998). They introduced one version of how to integrate the Kano-model and HOQ.
Click to expand...

Welcome Mike,

Thanks for your response. Unfortunately, we have no records of the original poster in the registered visitors list.

We look forward to see your active participation.
 
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