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How do QFD (Quality Function Deployment) & KANO MODEL fit in a quality system?

K

KHAN786

#1
I WOULD LIKE TO KNOW HOW THE QUALITY FUNCTION DIAGRAM AND KANO MODEL FIT INTO THE QUALITY SYSTEM REQUIREMENTS! ARE THEY ADDITIONS OR REQUIREMENTS OF ISO/QS9000.TO WHICH STANDARD TO THEY APPLY!
ALL REPLIES HIGHLY APPRECIATED
 
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C

Christian Lupo

#2
QFD and the Kano model could be used to satisfy the requirements of APQP. I believe if you embrace QFD/HOQ then you will satisfy most of the APQP requirements. The Kano model could also be used to demonstrate your policies for customer satisfaction.

For those of you that have quality policies that say "....we exceed customer expectations" the Kano model would be a perfect example of how you can accomplish this.
 
D

dewie

#3
Could anyone please give the breif description of KANO MODEL or show me where to find the information?
 
K

KAVOSH

#4
Originally posted by dewie:
Could anyone please give the breif description of KANO MODEL or show me where to find the information?
Please consult ASI (american Supplier Institute)
 

Mikael

Quite Involved in Discussions
#9
I WOULD LIKE TO KNOW HOW THE QUALITY FUNCTION DIAGRAM AND KANO MODEL FIT INTO THE QUALITY SYSTEM REQUIREMENTS! ARE THEY ADDITIONS OR REQUIREMENTS OF ISO/QS9000.TO WHICH STANDARD TO THEY APPLY!
ALL REPLIES HIGHLY APPRECIATED
Matzler & Hinterhuber (1998). They introduced one version of how to integrate the Kano-model and HOQ.
 

harry

Super Moderator
#10
Matzler & Hinterhuber (1998). They introduced one version of how to integrate the Kano-model and HOQ.
Welcome Mike,

Thanks for your response. Unfortunately, we have no records of the original poster in the registered visitors list.

We look forward to see your active participation.
 
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