How do we determine our Staff Competecy Levels - 6.2.2 Training

[AndyN]

Re: 6.2.2 Training

Kinda off subject, but not entirely....

4.2.1 d) expands required documents to include documents that are necessary to ensure effective planning, operation and control of the processes. If you have a competence and training process that is so complex folks have difficulty following it, then a documented procedure might be necessary.

True, Dave, I was taking it from the p.o.v that if the Process Owner gave a good account and the results show it works, (hence my caution to check what's being reported) then they can go back to the CB....

 

[db]

Re: 6.2.2 Training

I think performance (efficiency) is not same as competence (skill)

Some people maybe competent but not efficient

To begin with.... I just noticed this thread was your first post! Welcome to the Cove! Glad to see you jumping in!

Your comments are correct, unless for some reason efficiency is listed as performance competency. My definition of performance is meeting all of the job requirements. I have seen highly technical folks, who have no quality issues with the job being replaced because they are too slow.

 

[Jen Kirley]

Re: 6.2.2 Training

I think performance (efficiency) is not same as competence (skill)

Some people maybe competent but not efficient

Welcome to the Cove, sandman!

I agree there is a distinction between competency and efficiency. The question of proving competency is one of the most energetically discussed topics in the Cove. Planning for efficiency levels is a step beyond planning for being able to accurately perform a task, in my view, but even that doesn't require a documented procedure in accordance with ISO 9001. The expectation of a written procedure (which could be as simple as a flow chart) is sometimes based on an auditor wanting to be handed an easy-to-audit tool. Without it, the auditor needs to work harder at questioning.

 

[Randy]

Re: 6.2.2 Training

Competency escapes folks because of the lack of competence in those that have to define it

This is nothing more than a simple exercise of

1. What do your people have to be able to do that can help ensure product conformity and/or customer satisfaction?

2. How can you provide, or what evidence can you provide that can demonstrate the achievement of #1?

Looking at the standard (6.2.1) you can use training, education, experience or any combination of them, your choice.

Then just generate some kind of record..........

This isn't as complicated as everyone tries to make it. In fact it is so easy nobody wants to believe it